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Customer Service Specialist

OfficeTeam • Union City, CA

Posted 1 month ago

Job Snapshot

Full-Time/Part-Time
$13.00 - $20.00/Hour
Employment - Recruiting - Staffing
Admin - Clerical, Customer Service, Legal

Job Description

Ref ID: 00110-9501908027

Classification: Customer Service

Compensation: $13.00 to $20.00 per hour

officeTeam is currently searching for a results-oriented,accomplished Customer Service Specialist for an excellent opportunity in Union City. The Customer Service Specialist is the first point of contact to ensure high quality services to the customers of this specialized organization. This position is responsible for investigating, resolving complex issues and processes regarding expediting orders, complaints, and product inquiries. ESSENTIAL JOB FUNCTIONS: 1. Understands, supports and follows the Corporate Vision, Mission Values Statements. 2. Understands, follows and supports the company's internal quality system policies, procedures and applicable external regulations. ? Ensures compliance with export and global medical device regulations. Prepares all export documentations and record filing. 3. Acts as liaison between management and dealers/distributors. ? Communicates with appropriate parties within the company to resolve complaints, problems, returns, and repair issues in an efficient and detail oriented manner. ? Assists the internal sales force and dealers in resolving complex customer issues. 4. Answers the phone and processes orders. ? Addresses customer issues and responds to their requests in a timely manner. ? Issues quotes. ? Issues RGA numbers and processes returns. 5. Compiles department activities and reports them to higher management. ? Maintains critical databases, such as the Customer Maintenance Files. 5. Assists the Accounts Receivable to resolve credit and collection issues. 6. Works with the Inventory Control Department: coordinates consignments, leased equipment, and trial and sets. 7. Documents and maintains current Customer Service procedures. 8. Sources new sales opportunities through inbound lead follow-up, outbound cold calls, emails and data analyses 9. Teams up with channel partners (Regional Business Managers, sales reps, etc.) to build pipelines and close deals. - If you are interested in this amazing opportunity, please contact us today at 510.744.6486 and submit your resume. We look forward to hearing from you!

Job Requirements

MINIMUM QUALIFICATIONS - The qualifications below are the knowledge, skills, and abilities required to do this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. KNOWLEDGE, SKILLS AND ABILITIES: 1. Ability to use computer applications related to work, including Word, Excel, Outlook and Power Point 2. Excellent verbal and written communication skills 3. Pleasant telephone speaking voice in dealing with customers and the general public 4. Ability to multitask with accuracy in a fast-paced environment. 5. Knowledge of the medical device industry is a plus, though not essential - If you are self-starter with the aptitude in Customer Relations, then this may be the perfect role for you! Please apply today!

OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.

Apply for this job now or contact us today at 888-490-4154 for additional information.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.
Job ID: 00110-9501908027
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