Branch Manager

Job Type

Full-time

Description

Job Summary:

FCE by Jon-Don is offering an exciting opportunity for a Rental Operations Manager . Our strong reputation for quality customer service has been the foundation of our success since 1978. As the customer's primary point of contact, you will have the opportunity to solidify the customers desire to do business with us for years to come.

This position involves proactively selling solutions to our customer's problems (whether it's providing product and technical advice).

About Factory Cleaning Equipment by Jon-Don LLC:

Started in 1994, Factory Cleaning Equipment by Jon-Don LLC (FCE) has grown to be one of the largest suppliers of floor sweepers and scrubbers. This was accomplished by having great service, excellent machines, and the fastest parts delivery in the industry. In recent years, FCE has become a market leader in online sales of machines, parts, and chemicals.

The industrial cleaning equipment market continues to grow and maintain very high-profit margins. The possibilities for growth within our company are endless. Hard work never goes unnoticed. You will get out what you put into your career with Factory Cleaning Equipment by Jon-Don LLC. We have worked very hard at creating a fun and cooperative work environment with a great work/life balance. We host several fun employee events throughout the year, such as a holiday party and baseball game outings!

Factory Cleaning Equipment by Jon-Don LLC. is a market leader in the industrial floor cleaning machine and chemical industry. With offices in Aurora, IL, Charlotte, NC, Lakeland, FL, Euless, TX, and Savannah, GA selling the top brands of industrial cleaning equipment and our private branded cleaning chemicals we have achieved double-digit profit growth for each of the last 5 years.

Essential Duties and Responsibilities:

General

• Create a safe, positive and engaging work environment for all employees
• Conduct monthly safety meetings
• Work with all departments to ensure the continued growth and compliance with all company policies
• Customer Service, Dispatch, Sales, Accounting
• Aid in development and implementation of standards for each department overseen
• Dispatch
• Schedule Inside Technicians and Drivers
• Communicate daily with the Service Dispatch team
• Urgent or time sensitive work orders to the schedule
• Parts arrived - Work order is "Ready to Schedule"
• Next day schedule review
• Work through dispatch for any changes that need to be made on the schedule
• Follow Work Order from Scheduling to Invoicing
• Pull "In Stock" parts before submitting any parts orders
• Transfer parts to the correct inventory site in QuickBooks
• Work with parts department on aging work orders with outstanding parts orders
• Submit Rental and Sale Recon Builds
• Take new pictures of Recon equipment to submit with the build

Inventory

• Manage on-site parts, chemical and equipment inventory
• Receive in parts and chemical to QuickBooks and save packing slips to the correct company file
• Conduct scheduled cycle counts on parts and chemical
• Ensure all chemical is labeled, stored and transported according to company guidelines
• Conduct weekly equipment inventory count
• Schedule and prioritize equipment repairs to maximize rental fleet availability
• Process Equipment as it shows up to the branch (New, Trade-Ins, Transfers)
• Notifty appropriate departments
• Take Picture
• Tag Equipment
• Ensure equipment is thoroughly cleaned, repaired, and tested upon rental return
• All rental equipment should have a rental checklist completed
• Ensure all equipment is tested before leaving for demonstrations or rental deliveries
• Ensure all equipment statuses are up-to-date
• Manage shop tools and hardware account

Rental/Logistics

• Maintain Rental Agreements
• Schedule rental Deliveries and Pickups
• Submit rental extensions
• Work with Road Dispatch for in field issues on rental equipment
• Work with EQsales team on customer ship outs and internal equipment transfers
• Schedule 3rd party rollbacks (as necessary)
• Work with the Inside Sales Team to stay consistent with sending estimates and gaining PMs

Building/Vehicles

• Responsible to oversee company fleet for branch
• Schedule repairs and regular maintenance
• Rent vehicles for extended downtimes as to not affect branch operations
• Ensure all company vehicles are equipped with tracking device
• Responsible for the cleanliness and upkeep of facility and other company assets
• Conduct monthly safety meeting (as advised by JonDon)
• Purchase office supplies for branch

Direct Reports:

• Driver/Warehouse Associates
• Rental Technicians
• Recon Technicians (where applicable)
• Road Technicians
• Help with hiring and training development of new hires
• Document and discipline employees, up to and including termination
• Manage timecards, time off, and payroll

P&L Responsibilities

• Manage facility costs (Water, Electric, etc.)
• Manage employee expenses and overtime

Requirements

Education and Experience:

• Bachelor's Degree (preferred)
• 1-2 year(s) supervisory/ leadership experience
• At least 2-3 years of recent inside/ retail sales experience

REQUIRED SKILLS / ATTITUDES:

We provide our employees with extensive on-the-job training. Our sales training program will provide all of the tools needed to succeed. Jon-Don understands that our success is tied to the success of our employees and customers.

• Leadership skills
• Confident demeanor
• Compensative drive
• Goal-oriented nature
• Clear telephone voice
• Strong computer skills
• Strong resolution skill/ judgment
• Excellent communication skills (oral and written)
• Willingness to invest time and effort into learning Jon-Don's products

Benefits/Health Plans

• Medical, Dental, and Vision insurance coverage
• Free life insurance for all full-time employees
• Flexible spending accounts
• 401k Program:
• Paid Holiday and Flex Floater Days
• PTO: 3 weeks within the first year
• Sick and Safe time off: As State Law Requires
• Employee Referral Program
• Employee Discounts
• Wellness Perks

Work environment and physical demands:

• Long periods both sitting and standing
• Customer interaction (over the phone and in person)
• Guiding the store team and service team in everyday challenges and great customer service

Jon-Don, Inc. is an Equal Opportunity Employer, providing equal employment opportunities to all individuals. We recruit, hire, and promote into all job levels the most qualified applicants without regard to race, creed, color, national origin, religion, sex including pregnancy, sexual orientation or gender identity), age, disability or handicap, genetic information including family medical history, citizenship status, alienage or national origin, veteran status, ancestry, marital or family status, military or veteran service, domestic or sexual violence victim status, political affiliation or activities, arrest/conviction record, obesity, HIV/AIDS diagnosis, sexual and reproductive health decisions, or any other protected characteristic under applicable federal, state, and local laws. Jon-Don, Inc. is committed to providing equal employment opportunities that extend to all aspects of employment, including job assignment, compensation, discipline, and access to benefits and training.