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Associate Director, Market Operations job in Washington at Carvana

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Associate Director, Market Operations at Carvana

Associate Director, Market Operations

Carvana Washington, DC Full Time
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About Carvana

At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our business, we have built a no-pressure, no-haggle online car buying experience that saves our customers time and money. Customers can search through thousands of vehicles online, see full 360-degree views of both the interior and exterior of the vehicles before deciding to go through the purchasing process. Our Customer Advocates will then either deliver the purchased vehicle to our customer’s driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines.

For more information on Carvana and our mission, sneak a peek at our [ Link removed ] - Click here to apply to Associate Director, Market Operations.

About the team and position

Carvana’s Market Operation department is known for its team-oriented, fast-paced environment.

We expect bright people who are willing to roll up their sleeves, step in wherever needed, mentor and develop team members, and assume additional responsibilities as needed while juggling multiple projects. Don’t forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions.

What you’ll be doing

  • Collaborating with leadership, peers, and direct reports to drive meaningful results.
  • Working cross-functionally with groups company-wide, including Logistics, Product, Inspection Centers, People Operations, and Inside Advocate Operations.
  • Formulating strategies and tactical plans that are cost-effective, efficient, and realistic and implementing them across multiple HUBs to elevate the customer experience.
  • Motivating, inspiring, and leading a team of Senior Managers based in various locations.
  • Analyzing problems skillfully.
  • Managing work plans and structured processes for direct reports, while sustaining a thriving culture that embodies our vision and values.
  • Supporting leadership in annual business planning, organizational structuring, and staffing.
  • Partnering with managers in presenting a strategic vision and listening to feedback/improvement opportunities.
  • Other duties as assigned.

What you should have

  • Bachelor’s degree required; Master’s degree preferred.
  • 10+ years of operational experience preferred and 3+ years of experience managing managers required.
  • Strong analytical and critical thinking skills.
  • Excellent communication skills including clear, articulate, and confident written and verbal communication, specifically with remote direct reports.
  • The ability to produce excellent presentations and proposals.
  • Strong business analysis and project management skills with the ability to balance multiple projects at once.
  • Experience interviewing and hiring quality candidates at a managerial level for an organization.
  • Ability to travel (up to 75%).

It would be great if you also had

  • Proven track record of driving strategies in a fast-growing start-up atmosphere.
  • Human Resources acumen and in-depth knowledge of diverse business functions and principles.
  • A passion for people development and a strong leadership presence.

What we’ll offer in return

  • Full-Time Salary Position.
  • Medical, Dental, and Vision benefits.
  • 401K with company match.
  • A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
  • A great wellness program to keep you healthy and happy both physically and mentally.
  • Access to opportunities to expand your skill set and share your knowledge with others across the organization.
  • A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
  • A seat in one of the fastest-growing companies in the country.

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

  • Must be able to read, write, speak, and understand English.
  • The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours).
  • Must be able to read, write, speak, and understand English.
  • Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.
  • Requires the grasping, carrying, lifting, pushing, and pulling of items up to 50lbs.
  • Frequent driving requires excellent visual activity and manual dexterity.
  • Requires to work in outdoor weather conditions.
  • Must be able to stay in stationary potions for extended periods of time (when driving) up to 3 hours at a time.
  • Frequently communicates with customers and must be able to exchange accurate information.

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal stuff

Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


Recommended Skills

  • Critical Thinking
  • Strategic Thinking
  • Business Planning
  • Leadership
  • Operations
  • Communication
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