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Customer Service in Street,Maryland
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Customer Service Representative - Client Services

Dunbar Armored Hunt Valley Full-Time
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JOB SUMMARY

Assist and support the Sales Department in the day to day execution of their duties by providing clerical & administrative support. Provide customer service to existing accounts.

The essential functions of this position are:

1. Perform customer service functions as assigned by Sales management.

2. Gather essential data required by the regional office and Headquarters as requested.

3. Assist in the preparation of daily, weekly and monthly reports.

4. Research data for customer inquiries, i.e. proposal information sheets; request for cancellation; change in service; rate request information; status of contract, etc.

5. Collect and maintain sales statistics necessary to implement programs.

6. General filing of correspondence, contracts, letters, etc.

7. Assist operations management as necessary.

8. Interact with Account Executives/Branch Managers/Customers throughout the region on a variety of sales issues.

9. Assist Account Executives with paper / electronic forms completion.

10. Perform conference call and webinar training on receipting procedures and technology requirements

11. Other duties as required.

The minimum Knowledge, Education, Experience, Skills, and/or Abilities required to perform this job are, including any physical requirements:

1. High school degree or equivalency. College courses preferred.

2. 2-4 years providing clerical & administrative support in a marketing and/or sales environment.

3. Computer skills required (Word, Excel, Access, etc).

4. Excellent interpersonal communication skills required (oral & written). Tact and discretion required.

Dunbar is proud to be an Equal Opportunity Employer - Minority/Female/Disabled/Veteran. All qualified applicants will be considered for employment without regard to their race, gender, religion, disability, veteran or other protected status. We are committed to providing reasonable accommodation to applicants with disabilities.
 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

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$49K
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Customer Service Representative - Client Services
Estimated Salary: $64K
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Job ID: 361464

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We Look to Hire the Best

Dunbar Armored, Inc. (Dunbar) is the largest independently owned full-service security organization in the United States.

With a rich family heritage in the armored car industry beginning in 1923, Dunbar offers its clients LOYALTY + PROTECTION by safeguarding valuables for retailers, financial institutions, governmental entities and other organizations. Most recognizable for its red and black armored trucks, Dunbar has remained committed to its core line of business with its armored transportation services while expanding into additional areas of physical and digital security. Today, Dunbar is proud to be a full-service, wholly integrated security and cash management solutions provider. Our company delivers the most technologically advanced, integrated cash management logistics and loss protection solutions available to keep our efficient, effective and secure.

Dunbar holds our team of dedicated security professionals in the highest regard and aims to provide our employees with more than just jobs. As a family owned and operated company that prides itself from promoting from within, we are committed to providing career growth opportunities for those who want to advance. Additionally, Dunbar offers healthcare plans and retirement tools among other innovative programs to ensure our employees have the benefits they need to maintain good health and wellbeing, make healthy lifestyle choices and plan for the future.

Dunbar is currently offering positions to qualified candidates who would like to become valuable members of our nationwide team and to be a part of our company’s dynamic growth. We are especially interested in professionals with experience in the armored car, security detail and cash management industries.

The Dunbar Companies: Dunbar Armored: America's largest independent armored transportation carrier serving major retailers, financial institutions and government entities nationwide; Dunbar Cash Vault Services: state-of-the-art money rooms providing a complete line of cash management services to major banks and retailers; Dunbar Security Products: designer and distributor of the world's finest security containers; Dunbar Cybersecurity: managed security service provider offering a full line of solutions to protect digital assets; Dunbar Protective Services: supplier of professionally trained, uniformed guards; Dunbar Security Systems: designer and installer of electronic alarm and 24-hour monitoring systems supported by a UL®-approved central station.

Dunbar—The Most Trusted Name in Security. ®

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