Answers incoming patient phones calls and make outgoing collection calls regarding balances due. Patient Services Representatives resolve patient questions; contacting appropriate sources when necessary. The representative will conduct such activities as account investigation, follow-up and collections on self-pay balances; and other duties as assigned.
EDUCATION and/or EXPERIENCE
* High school diploma or general education degree (GED) preferred
* Three or more years of experience in a medical office directly related to Patient Services Department and Central Eligibility Team
* Must be able to also work remotely.
- Customer Service
- Scheduling Appointments
- Verify Patient Information
- Insurance Verification