Serve our members by receiving or paying out funds with high degree of accuracy. Maintain accurate transactional records; provide basic cash receipt and payment services in accordance with credit union policies and procedures. Advocate for, and educate, our members regarding the services offered by the credit union.
Essential Functions: Greet and welcome members to the credit union in a courteous, professional and timely manner, providing prompt, accurate and efficient member transactions. * Assist and educate members with selecting the products and services that best meet their needs and recommend other complementary services to provide member satisfaction, increase product penetration, and promote the credit union. * Balance cash drawer at the end of the shift and compare totaled amounts to computer-generated proof sheet. Research and resolve discrepancies for self, and also assist others. Report any discrepancies to the supervisor as necessary. * Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and enter deposits into computer records. * Cash share drafts/checks and process withdrawals; pay out money after verification of signatures and member balances. Recognize when it is necessary to place holds on account for uncollected funds. * Orders and sells supply of currency, counts incoming cash and outgoing currency. * Accurately balances the vault, coin machine and instant issue cards machine. * Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled or promoted by tellers. * Maintain an up-to-date and comprehensive knowledge on all related policies and procedures, rules and regulations for the teller area, including robbery procedures. * Receive mortgage, consumer loan, and other payments. Enter payments into computer. Generate member receipts. Bring potential fee refunds to supervisor. * Ensure that the teller station is properly stocked with forms, supplies, brochures, etc. * Check mail/night deposits and record proper information according to credit union procedure. * Exercise discretion, judgment, and initiative regarding transaction problems and inquiries. * Maintain confidentiality of member account information. Follow established policies and procedures in responding to inquiries and requests.
Competencies & Skills: * Detail and results orientation. * Communication and interpersonal relations, team player. * Maturity, confidentiality and adaptability. * Positive Member/Customer impact. * Assumes responsibility for personal development through training, collaboration and teamwork.
Qualifications: * High School degree required, Associates or bachelor's degree preferred. * One year of teller experience or two years' cashiers experience. * Excellent verbal and written communication skills. * Proven superior customer/member service skills. * High attention to detail, accuracy and thoroughness. * Ability to stand for extended periods of time.
Expected Hours of Work: Longer hours, evenings and weekend work may be necessary. Travel: This position requires 10% travel to other credit union locations throughout the twin cities metro.