Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • Johnston, IA 50131
  • Nagaratna Ashok

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Customer Support Representative I jobs in Johnston, IA delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
• 
8 to 15 characters
• 
1 uppercase letter
• 
1 number or symbol
• 
1 lowercase letter
Cancel
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Customer Support Representative I

Artech Information Systems LLC • Johnston, IA

Posted 1 month ago

Job Snapshot

Contractor
Manufacturing
Customer Service

Job Competition

75+

Applicants

How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description

Job Description:
Job Title: Customer Support Representative I
Location: Johnston, IA
Duration: 36 months
Job ID: JDJP00019703

 SPECIAL CONSIDERATIONS: Support hours fall between the hours of 7am – 7pm, Monday - Friday. Candidate must be available to work any 8hr shift within the 7am-7pm support window. Please note, rotations occur monthly. Training will consist of 2 weeks classroom training, and an additional 2-4 weeks of on the job training & mentoring with an experienced technician.

PRIMARY RESPONSIBILITIES & DUTIES: The Ag & Turf support team provides front-line technical support/information/solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction. Common calls & emails include: •General product questions, availability, compatibility •Ag, Residential and Commercial, & golf product issues/complaints •Warranty registration, and extended warranty coverage •Out of warranty assistance •Parts & publications lookups •Loyalty Rewards programs

REQUIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE: * Skills in interpersonal communications, negotiation, and conflict resolution. * 6+ months experience with customer service / support experience. * High comfort level and experience with consumer software applications. * Strong computer and troubleshooting skills. * Ability to work support hours and occasional holidays to support the business.

DESIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE: * Knowledge of agriculture, turf (mowers) and utility vehicles. * Prior work experience in Agriculture or Technology dealer channels. * Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline.
 
Have a wonderful day,
Best Regards,
Eshpriya Mehta
Technical Recruiter
360 Mt. Kemble Avenue, Suite 2000 | Morristown, NJ 07960
Office: 973.507.7514 | Fax: 973.998.2599
Email: eshpriya.mehta@artech.com | Website: www.artech.com
Linked In : https://www.linkedin.com/in/eshpriya-mehta-35568a92/
Job ID: 19-220132
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.