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  • Springfield, MA

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Customer Service Representative

NiSource Inc. • Springfield, MA

Posted 2 months ago

Job Snapshot

Degree - High School
Oil Refining - Petroleum - Drilling
Customer Service

Job Description


We seek dependable Customer Service Representatives with a strong work ethic that demonstrates a customer service focus who can communicate and relate well with others.  There will be a full range of opportunities which include diverse, detailed, complex responsibilities.  This position responds to a full range of customer telephone inquiries related to their utility bills, service order inquiry/requests, connect, transfer of service, and/or emergency calls.

This position is a full time position that requires 24 hour availability.

The selected candidates must possess an enthusiasm for learning along with good problem-solving, conflict resolution and math skills.

 Additional responsibilities will include, but not limited to:

  • Processing billing calls; investigate meter read and other requests relating to billing accuracy or payment.
  • Handling emergency calls 
  • Processing customer move-ins, adds and transfers.
  • Processing refunds, compensation requests and changes to accounts.
  • Routing escalated customer issues for resolution.
  • Making referrals and processing requests regarding special programs such as Energy Assistance, CRISIS, Dollar Energy or other programs, as necessary
  • Processing order inquiry calls, initiate service orders, and provide service order status updates.
  • Assisting customers with credit/payment arrangements
  • Directing customers to the appropriate self-service channels as necessary
  • Meeting individual deadlines, metrics and team goals
  • Multi-tasking while effectively focusing on priority issues
  • Working cooperatively in a group environment to achieve common goals


  • High school diploma or equivalent.
  • One (1) year of Customer service experience.
  • Above average knowledge and ability of PC skills.
  • Solid written and verbal communication skills
  • Must be 18 years of age or older.

 Other Information:

  • Must be available to work flexible shifts


  • Customer Focus
  • Performance Focus
  • Solving Problems
  • Respecting Others
  • Working with Others
  • Confidence & Communication
  • Working Pro-actively
Inclusion & Diversity

Value inclusion within your day to day responsibilities by respecting others' perspectives/convictions, engaging others' opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.

Treat others with respect and consideration.  Actively participate in creating and contributing to a positive work environment.

How To Apply

For immediate consideration, please apply on-line at before April 24th!

Equal Employment Opportunity

NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities.

Job ID: 922434
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