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Call Center Representatives job in Holmdel at MicroData Systems

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Call Center Representatives at MicroData Systems

Call Center Representatives

MicroData Systems Holmdel, NJ Contractor
$17.00/Hour
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We are looking for a team of call center reps for a project with our customer, a well-known testing site.

Weekday:
Coverage needed from 10:00am - 8:00pm Monday through Friday.
This will be broken up into 4 Part Time Shifts:
  • 10:00am - 2:00pm
  • 2:00pm - 6:00pm
  • 10:00am - 4:00pm
  • 4:00pm - 8:00pm
*Some shifts could potentially be combined ex: 10-2 & 2-6

Weekend:
  • 12:00pm - 4:00pm Saturday & Sunday
Duration: 1 year contract with option to extend

Rate: 17.00 per hour W2

We are building a team of motivated, organized, energetic individuals with strong customer advocacy skills to join our team! You will be responsible for helping customers by providing product and service information, providing excellent customer service and care.

Responsibilities:
  • Deliver superior support to clients, handling customer inquiries and complaints
  • Answer calls, listen and empathize while documenting the steps you took to resolve the issue
  • Provide information about the products and services
  • Troubleshoot customer inquiries with care while gathering detailed information and updating customer files.
  • Identify and escalate priority issues; directing cases to appropriate teams and resources as needed
  • Respond to calls, email and live chat inquiries in a fast-paced environment
  • Develop and maintain a knowledge base of the evolving products and services
  • Proactively follow up and make scheduled callbacks to customers when
Qualifications:
  • 2-5 years prior experience in customer service, sales, or other related fields
  • Ability to prioritize and multitask, handling multiple calls per hour
  • Results-oriented professional consistently delivering in an evolving environment Experience building and maintaining positive rapport with customers
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
 

Recommended Skills

Client Rapport
Verbal Communication
Passionate
Success Driven
Customer Service
Sales

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