Skip navigation
Unable to save this job. Please try again later.


Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • Warwick, RI
  • Manpower

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Customer Service Representative jobs in Warwick, RI delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
8 to 15 characters
1 uppercase letter
1 number or symbol
1 lowercase letter
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Customer Service

Manpower • Warwick, RI

Posted 1 month ago

Job Snapshot

$17.00 - $18.00/Hour
Customer Service

Job Description

This position will interface with customers, outside sales, and production. The position focus is on all aspects of
placing/following up on orders and resolving customer inquiries while providing a high level of knowledgeable
support. Role will include limited supervision and extensive external/internal contact and requires a superior level
of customer service skills while responding to and processing a high volume of routine calls and orders.
 Research and recommend solutions for all incoming calls regarding pricing and availability, order
changes/status, complex product questions
 Process domestic standard distributor orders via fax, electronic via JDE system, phone and email for multiple
functional areas independently and accurately
 Process all non-standard orders via multiple systems independently and accurately
 Process direct orders with understanding of the differences between direct and distribution business
 Work with sales, marketing, production, shipping and other operating functions regarding product, delivery or
service matters
 Monitor or follow-up on scheduled shipment dates to ensure timely delivery. This may include obtaining proof
of delivery and/or expediting shipment as needed.
 Coordinate and assist customers in part replacements
 Ensure all customer requests are responded to in a timely and professional manner
 Act as key contact support for specific customers which may include managing accounts as assigned
 Participate in special projects as required
 Maintain high level of performance by meeting team key performance indicator (KPI) goals
 May be required to perform additional duties as assigned
 Associates degree or equivalent work experience
 3+ years of customer service in a manufacturing environment Advanced knowledge of customer service
principles and practices
 Knowledge in electrical terminology
 Knowledge in manufacturing processes
 Skills in attention to detail and accuracy
 Demonstrated skill in using personal computers including Microsoft Office Word, Excel and Outlook JD
Edwards, SalesForce (CRM) and Business Intelligence Systems etc.
 Demonstrated skill in identifying root causes of complex problems/issues by asking probing questions and the
ability to develop recommendations for resolution
 Skill in managing multiple tasks/projects along with the ability to work in a fast paced team environment in a
self-directed manner
 Demonstrated skills to learn and retain advanced product knowledge for use is day to day responsibilities
 Ability to use product knowledge to makes excellent decisions that result in improved customer satisfaction
and is looked upon by others as resource for that knowledge.
Page 2
 Ability to complete tasks on or ahead of schedule while improving techniques on performance. Always willing
to go the extra mile to complete projects on schedule. Does not give up on tasks until completed in a quality
 Demonstrated ability to maintain professional customer service manner when dealing with dissatisfied
customers and demonstrate empathy for the customers situation

Job ID: USA_465888
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.