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Id650l6fnsvccfbcgfz

Customer Support Representative

Ultimate Edina Full-Time
$15.00 - $16.00 / hour
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JOB DUTIES:
  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Taking part in training and other learning opportunities to expand knowledge of company and position.
  • Adhering to all company policies and procedures.
Pay: $15-16/Hour
Schedule: Monday-Friday, 8a-4:30p
Location: Eagan, MN

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Associate's Degree or higher 2+ Years Customer Service Data Entry Skills Phone Skills Problem Solving Multi-tasking

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

Salary Details

Based on Job Title, Location and Skills
$15
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Customer Support Representative
$15.00 - $16.00 / hour
Estimated Salary: $64K
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Job ID: JO-1905-59246

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