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Business Analyst - Software License Compliance (Remote) at Wolters Kluwer

Business Analyst - Software License Compliance (Remote)

Wolters Kluwer Saint Paul, MN (Remote) Full-Time
**R0033707 Business Analyst - License Compliance (Open)**


The **B** **usiness Analyst** will focus on the compliance concerns across the Wolters Kluwer Clinical Effectiveness customer base. In this position the analyst will work to both identify and correct non-compliant behavior, including improper use of licenses, contracted terms of use and other contract terms, in an efficient manner that minimizes impact on compliant users. The analyst will be responsible for the review and dispositioning of access changes to accounts. They will proactively investigate accounts for any unauthorized access and will work with the customers and appropriate teams to mitigate any non-compliant usage.

**LOCATION:** Waltham, MA or remote


+ Proactively identify non-compliance across WK CE customer base, by reviewing usage and account information

+ Work directly with customers to remediate compliance concerns through established policies and procedures.

+ Work closely with other business segments to achieve such remediation.

+ Identify challenges with existing processes and recommend improvements.

+ Oversee day-to-day changes to customer access to ensure compliance with contracts.

+ Pinpoint patterns in compliance issues that relate to product features and contract details and raise them to management's attention.

+ Identify instances of piracy and follow procedures to prevent such issues.

+ Perform other related duties as assigned.


**Education:** Bachelor's degree in related field, or equivalent experience.

**Required Experience**

+ 3+ years in compliance related field (fraud, security, contract license, Anti-piracy, data analysis)

+ Ability to understand contract terms, intent, and authorized use

+ Excellent written and oral communication skills

+ Strong technical proficiency

+ Experience with corporate networking a plus

+ Highly proficient in Excel and all other Microsoft Office applications

+ Experience working with a Customer Relation Management (CRM) system, salesforce is a big plus


10 - 20% travel

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Recommended Skills

  • Clinical Works
  • Communication
  • Contract Management
  • Customer Relationship Management
  • Data Analysis
  • Microsoft Excel
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