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Technical Support Analyst II at Kforce Technology

Technical Support Analyst II

Kforce Technology Little Rock, AR Contractor
Competitive
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RESPONSIBILITIES:

Kforce has a client that is seeking a Technical Support Analyst II in Little Rock, AR. Summary: This person must have experience supporting executives in a business professional environment and have Office 365, Active Directory, SCCM, basic MAC support skills and Tier 2 or Tier 3 support experience to resolve any end user computing issues coming through the ServiceNow Ticketing System. This person will handle complex issues and also help to image laptops and deploy/hook up new hire equipment (monitors, docks, etc.). Responsibilities:
  • Operating systems and utilities
  • Networking; memory structure
  • Buffers and registers
  • Testing equipment; network application interfaces
  • Hardware and software interfacing
  • Operational needs regarding data communication
  • Follow through with problem resolution quickly and communicate status throughout resolution cycle; communicate information/ideas to others, electronically, telephonically, on paper, or in person
  • Apply general rules to specific problems to come up with logical answers
  • Efficiently shift back and forth between two or more activities/sources of information
  • Troubleshoot data communication problems, provide assistance to end users, read, understand, and listen to communication from others
  • Follow multiple step instructions, combine pieces of information or specific answers to problems, to form general rules or conclusions

REQUIREMENTS:

Skilled in:
  • Instructing, developing and implementing solutions to problems
  • Operations analysis
  • Solution appraisal
  • Identification of key causes
  • Systems evaluation; technology design
  • identifying downstream consequences
  • Time management
  • Management of material resources
  • Management of financial resources
  • Troubleshooting; testing
  • Critical thinking
  • Product inspection
  • Judgment and decision making
  • Effectively conveying information to others
  • Writing; installation of hardware and software; operation and control of equipment/systems
  • Prepairing machines/systems
  • Equipment maintenance
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Recommended skills

Time Management
Decision Making
Critical Thinking
Installations (Computer Systems)
Instructing
Operations Research
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Job ID: ITTVT1901553

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