Kforce has a client that is seeking a Technical Support Analyst II in Little Rock, AR.
This person must have experience supporting executives in a business professional environment and have Office 365, Active Directory, SCCM, basic MAC support skills and Tier 2 or Tier 3 support experience to resolve any end user computing issues coming through the ServiceNow Ticketing System.
This person will handle complex issues and also help to image laptops and deploy/hook up new hire equipment (monitors, docks, etc.).
Operating systems and utilities
Networking; memory structure
Buffers and registers
Testing equipment; network application interfaces
Hardware and software interfacing
Operational needs regarding data communication
Follow through with problem resolution quickly and communicate status throughout resolution cycle; communicate information/ideas to others, electronically, telephonically, on paper, or in person
Apply general rules to specific problems to come up with logical answers
Efficiently shift back and forth between two or more activities/sources of information
Troubleshoot data communication problems, provide assistance to end users, read, understand, and listen to communication from others
Follow multiple step instructions, combine pieces of information or specific answers to problems, to form general rules or conclusions
Instructing, developing and implementing solutions to problems
Identification of key causes
Systems evaluation; technology design
identifying downstream consequences
Management of material resources
Management of financial resources
Judgment and decision making
Effectively conveying information to others
Writing; installation of hardware and software; operation and control of equipment/systems
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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