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Public Library Customer Engagement Representative at GenealogyBank

Public Library Customer Engagement Representative

GenealogyBank Naples, FL (Onsite) Full-Time
Are you a current or former librarian or teacher seeking a change in career? Are you passionate about helping others succeed? Are you seeking a new opportunity to apply your experience working in or with Public Libraries? Do you enjoy collaborating with customers? If so, we have a talented team for you to join at NewsBank.

Successful candidates are tenacious, detail-oriented, enjoy learning and thrive in a dynamic environment, and will be responsible for, but not limited to:

* Proactively onboarding, training, and driving usage with new and existing Public Library customers
* Partnering with our Public Library Sales team
* Sharing best practices with Public Libraries to improve usage of their NewsBank resources
* Maximizing product adoption with patrons
* Developing customer advocates to capture testimonials
* Sharing leads and best use customer stories with Sales to generate upgrades
* Takes initiative; ability to work independently
* Proficient with CRM, standard software including on-line meeting software, Microsoft Office, and Excel
* Bachelor's degree


* 2+ years working in or with libraries or teaching experience
* Exceptional communication skills (verbal, written, active listening)
* Ability to convey a positive and engaging professional image to customers
* Positive, pleasing personality
* Establish and maintain customer relationships
* Ability to multi-task
* Good problem-solving skills, attention to detail, follow-through
* Excellent organizational skills
* Team player

NewsBank, inc. has been a premier information provider for 50 years. Our comprehensive resources meet the diverse research needs of public libraries, colleges and universities, schools, military and government libraries, and professionals around the world.

Comprehensive benefits package including health, dental, life and disability insurance, 401k with company match, FSA, holidays, vacation, sick and personal paid time off.

EEO Minorities/Women/Disabled/Veterans - VEVRAA Federal Contractor

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