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  • Manchester, NH

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Sr. Professional I, H&I System Analyst

Conduent, Inc. • Manchester, NH

Posted 9 days ago

Job Snapshot

Degree - High School
Other Great Industries
Information Technology

Job Description


As a member of the corporate team, you’ll focus on enhancing the relationship with our clients as we provide outstanding business solution services. Within departments like Accounting & Finance, Human Resources, and Engineering, Conduent is actively staffing all teams with roles like Recovery Analyst, Client Services Specialist, and Senior Management Consultant. At Conduent, we give our employees the opportunity to further develop their career skills with the intention of growing them into leaders within the organization.

  • Full Time
  • Experienced
  • Professional Development Opportunities

Success Profile

What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.

  • Adaptable 9
  • Detail-Oriented 9
  • Multi-Tasker 8
  • Strategic 10
  • Expressive Presenter 6
  • Conceptual 4
Traits are on a scale of 1 to 10

Addtional Traits

  • Insightful
  • Organized
  • Consistent
  • Efficient
  • Focused
  • Logical
  • Responsible
  • Versatile


  • Healthcare
  • Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.

  • Balance
  • Maintaining a work/life balance is the key to success.

  • Collaboration
  • Department learning opportunities and company-wide digital knowledge share.

  • Compensation
  • Competitive salaries.

  • Family Support
  • Additional resources to support employees with families.

  • Professional Development
  • Conduent offers programs to help advance the careers of our employees.


Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve. 

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world. 

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at

Title: Sr. Professional I, H&I System Analyst

Job Summary
Health & Welfare System Analyst primarily responsible for updating, maintaining and testing the configuration of the BA7 platform in accordance with client requirements and healthcare provisions. Analyst will also be responsible for troubleshooting issues, executing root cause analysis and supporting data integrity.

Position Overview
- Updating, maintaining and testing the configuration of the BA7 platform in accordance with client Health & Welfare requirements and healthcare provisions.
- Troubleshooting system defects and escalating technical issues to management as needed.
- Execute Root Cause Analysis with the ability to summarize and articulate technical issues and full downstream impact.
- Execute and own complex research initiatives and the analysis and resolution of technical issues, resulting from operational control breakdowns, legislative changes, or system outages.
- Strategize systematic solutions with automation at the forefront.
- Develop and maintain documentation of process flows, administrative summaries, and standard operating procedures
- Develops metrics that provide data for process management and indicators for future improvement opportunities.
- Develop working relationships with client, third party vendors and /or ancillary service providers and other internal parties to ensure seamless delivery on specific tasks, special projects and/or participant issues.
- Participate in internal communications on standard processes and reporting.
- Troubleshoot application and data issues and direct to the appropriate contacts.
- Understand and mitigate risk; escalate high risk, complex or problematic issues to Management.
- Manage complex projects and work requests with consistent accuracy and completeness.
- Work collaboratively and productively to troubleshoot and resolve issues.
- Responsible for researching, trouble-shooting issues, producing ad-hoc reports and root cause analysis.
- Uses best practices and knowledge of internal or external business issues to improve products and/or services
- May require people management responsibilities
- All other duties as assigned by manager/leadership

Preferred Qualifications
+ High school diploma, required; Bachelor’s degree or above, preferred.
+ At least 2 years of experience in health & welfare benefits administration.
+ Experience with SQL (Oracle PLSQL experience a plus)
+ Client-facing experience a plus
+ VBA Experience a plus

Mandatory Skills
+ MS Office
+ Proficient in Microsoft Access
+ Advanced in Microsoft Excel
+ Strong analytical skills
+ Strong communication skills
+ Ability to work and collaborate on a large team, serving one of Conduent’s largest clients.
+ Ability to make critical informed decisions
+ Easily adjust to changing priorities

Job Level Profile
+ Recognized as an expert in own area within the organization; requires specialized depth and/or breadth of expertise.
+ Interprets business issues and recommends solutions / best practices.
+ Solves complex problems; takes a broad perspective to identify solutions.
+ Works independently, with guidance in only the most complex situations.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the 'Submit' button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.

Job ID: 19014369
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