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Genesys Engineer

Apex Systems Cary Contractor
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We have a 6 month initial contract position for a Genesys Engineer. Key details are below, but the Genesys Engineer will work for a large Telecom company to provide support for highly demanding client’s environments. Genesys Engineer will be a highly visible role where you will be dedicated as part of the support team to oversee the functionality of the solution in its entirety.

If interested in this Genesys Engineer role, or any other Engineering opportunities in the Cary, Raleigh, and Durham area please send a resume to Fabrizio Solari, Professional Recruiter via Email blocked - click to apply and Holly Schmitz, Account Manager via Email blocked - click to apply. Register to receive job alerts that match your criteria from Apex via URL blocked - click to apply and contact me if you see one you’d like to pursue that you’re at least 80% qualified for!

Apex Systems is Looking for Genesys Engineers!

Job Description:

Our client is looking for Genesys support engineers who are well versed in contact center solutions (CCS) technologies and willing to be part of the team to provide operational support for a highly demanding Genesys environment. 

Experience Required:

  • Experience managing and supporting call center applications in an enterprise wide network
  • Extensive knowledge of call center environments and voice portal routing with specific knowledge and experience with Genesys call center applications such as SIP, URS, GVP and eServices
  • Call/Voice Recording Experience (NiCE or GIR)
  • Solid understanding of basic networking (Cisco); firewalls; server management (Windows/LINUX); VMWare; SAN (NetApp); and database technologies
  • Experience with call center environments running on CISCO UCCM

Desired Experience, Education/Certs:

  • 5+  years of working experience in an Enterprise Genesys environment 
  • Bachelors degree in Computer Science, Computer Engineering, or other computer related disciplines.
  • Contact center related professional certifications

If interested, please send your resume to Fabrizio Solari at Email blocked - click to apply!

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178


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Apex Systems is a division of the 2nd largest IT staffing and services firm in North America. From consulting to staff augmentation, we connect top tech talent with great companies in all industries.


Apex earned Inavero’s Best of Staffing™ Client Diamond and Talent Awards for providing superior service to clients and job seekers, putting the company in the top 2 percent of all U.S. staffing agencies.


We take the time to understand a candidate’s talents and needs to ensure a good match with companies for contract, contract-to-hire, and direct hire positions. Each recruiter within Apex is focused on a specific skill area within infrastructure, applications, and project management. This focused discipline enables our local recruiters to work directly with our candidate’s and focus their talent on the right position at the right time.


We serve Fortune 500, mid-market, and emerging companies from a wide variety of industries, including communications, energy, financial services, government services, healthcare, technology, and utilities. 


Apex has branches in over 70 locations across the U.S. and Canada and more than 1,000 employees dedicated to supporting the needs of our clients and contract team members. Visit www.apexsystems.com to find a local branch or connect with an Account Manager or Recruiter.

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