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LensCrafters - Optician Macys at The Luxottica Group

LensCrafters - Optician Macys

The Luxottica Group Washington, DC (Onsite) Full-Time
Requisition ID: 796108

Store #: 003246 Lenscrafters


At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.

By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.

This person will support our optical experience inside Macy's department stores in the U.S.

LensCrafters and Macy's relationship is built around a shared mission of providing customers with the highest quality eye care, a passion for style and a broad brand portfolio able to meet diverse customer choices.


The Optician creates exceptional value in the lives of customers by delivering Signature Customer Experiences. Ensures customers are always delighted by performing the key steps of our selling model. Develops the optical skills of others and create an effective learning environment.


* Conveys a commitment to providing unsurpassed Customer Service by performing the following Sales and Service Process steps:
* Execute our CEE Service Model through Connect, Explore and Exceed
* Ability to support problem solving and troubleshooting
* Will engage patients, customers and fellow associates with use of our technology to support experiences
* Delivers the Diamond Service Principals and Service Vision
* Celebrates the LensCrafters Advantages and is a leader in the location that sets the tone for customer service
* Anticipates problems before they occur; explores underlying reasons for recurring customer problems; goes beyond symptoms to get at causes; strives to develop long-term solutions to problems.
* Assists the customer in selecting frames and lenses that are best suited for their lifestyle, Rx and price needs. Suggests improvements and recommends solutions to problems. Assists other retail associates with difficult or complex areas of customer product needs and prescriptions.
* Shows patience and courtesy with customers; tracks down answers to unfamiliar questions or products.
* Assists co-workers who have questions or problems; cooperates readily in group efforts.
* Acts as a leader in optical acumen that provides a voice for associates due to their expertise.
* Educates the customer on LensCrafter's guarantees and services including: eyewear care tips, complimentary adjustments, follow-up services, protection plans and warranties.
* Handles tasks, such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, is thorough and exact in details.
* Ensures finished eyewear meets optical standards and customer requirements/requests.
* Celebrates the LC Advantages at dispense.
* Strives to achieve "Exceptional Results" on LensCrafters' annual CEI/Functional Skills that align with brand priorities.
* Operates the Point of Sale terminal inputting customer and prescription information with accuracy and attention to detail.
* Accurately operates the Point of Sale, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, discounts, insurance and coupons.
* Proficient in Order tracker to support customers getting orders RWP (ready when promised).
* Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided planograms.
* Ensure a positive and productive Macy's Host relationship that contributes to growing the business and customer satisfaction


* High School Diploma or equivalent
* ABO Certification
* Optical dispensing experience
* Knowledge of current optical theory and merchandise
* Knowledge of current store merchandise assortment and use of Inventory management systems.
* Strong communicator and listener
* Sales skills - ability to use and carry a IPAD / tablet
* Comfortable with use of technology to engage patients, customers and associates


* Actively studying LensCrafters Quality, Fitting and Adjusting Program
* Previous customer service and retail experience

Pay Range: $18.74 - $28.87

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package including health benefits, PTO, 401K, paid family leave, tuition reimbursement, and eyewear discounts.

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at
(be sure to provide your name and contact information so that we may follow up in a timely manner). EssilorLuxottica is an Equal Opportunity Employer and provides opportunities for all qualified applicants without regard to race, color, gender, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status. Native Americans receive preference in accordance with Tribal Law.

Nearest Major Market: Washington DC

Job Segment: Retail Sales, Retail

Recommended Skills

  • Attention To Detail
  • Communication
  • Courtesy
  • Customer Satisfaction
  • Customer Service
  • Inventory Management Software
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