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Call Center Agent

Aston Carter • Weatherby Lake, MO

Posted 1 month ago

Job Snapshot

Full-Time
$13.50/Hour
Military
Customer Service

Job Description

ASTON CARTER IS CURRENTLY PARTNERING WITH A LARGE HEALTHCARE COMPANY LOCATED BY THE AIRPORT AND THEY ARE LOOKING FOR CALL CENTER AGENTS TO JOIN THEIR TEAM.

Responsibilities:

  • Make inbound and outbound calls to Veterans to schedule appointments or gather information for appointment processing.
  • Review and process medical documentation from community providers following Veteran care and treatment. Transmit this information to the referring VA Medical Center to complete the Veterans medical record and ensure ongoing care coordination.
  • Work with VA Care in the community staff and community medical offices to address and resolve any incomplete information required for Veteran treatment and care.
  • Protect the health care privacy of patients by strictly following HIPAA regulations.
  • Follow processes of the VA program and perform all tasks in a courteous and professional manner.
  • Understand and work with standard coding systems including standard medical taxonomy, International Classification for Diseases, Current Procedural Terminology, and Health Care Common Procedure Coding System.
  • Work in a variety of systems to perform required tasks.
  • Manage prioritized tasks in a time-sensitive environment.
  • Initiate calls to medical providers to update information in the Veteran's profile records
  • Follow processes of the Client program and perform all tasks in a courteous and professional manner.
  • Research systems to find missing information; coordinate with other departments to resolve issues.
  • Receive calls from Veterans with a variety of questions.
  • Work in a variety of technologies to perform required tasks.
  • Manage prioritized tasks in a time-sensitive environment.
  • Perform other tasks as assigned by leadership.

Qualifications:

  • Must have a high school diploma or G.E.D.
  • College-level course work in the healthcare or equivalent field a plus
  • Must have (1) one full year of experience working in a customer service environment.
  • Must have experience with data-entry related to reasonably complex information such as medical records
  • Must be proficient with a computer including Microsoft Office, the Internet, and other systems.
  • Experience working in a healthcare environment a plus.
  • Experience with medical terms (including the interpretation and use of ICD and CPT codes a plus




About Aston Carter:

Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.

Job ID: 6772843
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