Orange Cyberdefense, an Orange Group company, is one of the world's leading cyber security services and solutions providers.

Orange Cyberdefense enjoys 25 years' experience in the field of global information security, providing products and services for leading organisations in over 160 Countries.

We are building a safer digital society, protecting individual and corporate freedom across geographies.

Network Security Firewall Engineer - Fortinet

We are currently looking for a SOC 2 Firewall Engineer to join our SOC in Atlanta who has extensive experience with Fortinet in particular. You will be part of our International "follow the sun" SOC team keeping leading global brands safe. 75% of this role is working with Fortinet, so extensive Fortinet experience will be required.

Working as a Network Security Firewall Engineer

The role of the SOC Engineer is to provide second line support and act as an escalation point for our team in our busy Security Operations Centre, providing day to day support for our customers.

It is essential that you can work under pressure and possess excellent customer service and communication skills as well as having a logical and methodical approach to troubleshooting.

Your key responsibilities as a Network Security Engineer Firewall Engineer will include:

* Providing second line support and escalation of helpdesk tickets to our customer base, working to specific SLA's:
* Proactive technical account management for multi-national customers, managing software life cycle and patching and upgrades for customers - implementing valuable security measures on their IT infrastructure.
* Ensuring that all case related documentation is clear, concise and updated in the Helpdesk/CRM systems
* Ensure customer documentation is up-to-date and work with your peers to share information on the customers you are assigned to.
* Handling of incidents: you ensure incidents are picked-up and resolved in a timely manner. You engage with the different stakeholders to find a resolution and restore service.
* Implementation of changes: you assess and implement changes for our customers within the foreseen SLA's.
* Investigate problems: you identify recurring incidents and ensure these are recorded as problem. You work closely with colleagues and vendors to ensure the problem is investigated, a workaround is applied, and a permanent fix is implemented to prevent further service impact.

To join us as a Network Security Firewall Engineer, you need to have the following skills and experience:

* You must have 2 years extensive experience with Fortinet
* You must have a CCNA
* You must either be a US Perm Resident with the I-145 passport stamp or a US Citizen
* You must have solid experience in an IT service role, where you have been required to support and troubleshoot network security environments
* You must have the ability to communicate clearly, verbally and in writing at all levels
* You must have the ability to work as part of a team or independently with minimal supervision
* You will preferably hold security certifications relevant to Fortinet and other related vendors

By joining one of the world's leading cyber security companies as a Network Security Firewall Engineer, you will be offered the following:

Be taken care of

We offer you an attractive Salary, generous paid time off program in which the benefits increase along with your tenure with the company, meal vouchers, a 401k with Dollar match, health coverage for you and your family through medical, dental and vision plans, financial protection through disability, life, accidental death and dismemberment and business travel insurance.

A life assistance program, adoption assistance, tuition reimbursement, gym reimbursement, a group legal service plan. flexible spending accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

Homeowner's, automobile, critical illness, accident, hospital indemnity, ID Theft, and pet insurance at group rates, laptop, smartphone with unlimited usage, team building activities and after-work drinks on Friday. So you do not have to worry about a thing!

Never stop learning

We want to be the best in what we do and therefore we provide training and learning opportunities for every employee so you continuously enrich your skills.

Transparency

Communication is key! So we organize company and team meetings on a regular base so everyone is informed properly.

Do what you love

Enjoy flexibility with our office in Atlanta, with a variety of events, sport at work and lots of activities. Work from our offices 8 days a month, and work from home the other 23 days per per month, feel at home in the office or working remotely, we make sure you do!

Snack to your heart's desire

At Orange Cyberdefense we keep it healthy. So, you can enjoy an assortment of fresh fruit and healthy snacks. For those with an occasionally sugar dip, there are sweet snacks available.

Reputable brand

You will join an internationally, growing company with over 25 years experience in the industry. This makes us experts in what we do. We have an international presence and yet local teams to assist our customers.

The good life ...

Are you interested? Then jump in!

Please send your CV now for immediate consideration.

Orange Cyberdefense are equal opportunities employer, welcoming applications from all people, regardless of their race, sex, disability, age, religion, or sexual orientation.

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