Technical Support Specialist

**Technical Support Specialist** Salary- circa 25,500 depending upon skills and experience At Anglian Water, we are driven by our Purpose to bring environmental and social prosperity to the region we serve through our commitment to Love Every Drop. We provide essential services to our region keeping taps running and toilets flushing. Supplying water to millions of people in the driest region in the country means we must be innovative. By joining our team youll play your part in building a secure future for our regions water. Our Information Services team has been undergoing an exciting transformation to modernise our practices, tools and platforms to enhance our services and ensure they are best positioned to play a proactive and value-orientated role across our business. A common theme is for our team members to work with agile and devops principles and practices, all underpinned by our always exploring mindset, where we value bravery, curiosity, a love of learning and are open to new ideas and ways of thinking. The transformation to date has been successful but we have more to do and we are looking for people with the right skills and behaviours to join us to continue this movement. This hands on role is paramount in ensuring that our assets are controlled and our users are trained, supported and getting the best from our devices and software. The key areas of focus will be setting up tablets and VR headsets, managing their logistics and logging their locations within our asset database. You will be supporting our users when they need help and carry out fault finding and rectification duties. You will get involved in exciting new technologies and have real input into device choice. **Key responsibilities include:** On the spot training, coaching and education on how to use and fully utilise/exploit devices, systems and applications (will include BIM360, Resolve VR to name just 2) Demonstrate and role model exceptional standards of customer service Experience of supporting Mobile devices and VR headsets IT asset management experience Experience of working in a customer facing role Experience in fixing hardware faults & issues With the above experience in line with our Company Behaviours, well need you to Build Trust with those you will work with, Do the Right Thing. Being a successful water company doesn't come easy! Our people are important to us and we want to make sure that we reward and recognise all of the great work that they do. Some of our benefits include: * Bonus scheme

* Private health care

* Competitive pension scheme

* 2 3 days annual leave rising with length of service

* Flexible benefits to support your wellbeing

* Flexible working (dependent on your role)

* Plus lots more!

We are passionate and committed to the learning and development of our people making sure they have the right skills and knowledge to be successful and to help achieve their potential. We also take Health and Safety very seriously in everything that we do. If you are offered a job with us, youll be subject to the relevant/standard employment checks, including: your right to work in the UK, reference, driving licence and identity check. Depending on your role, you may also be subject to further pre-employment checks. **Working Location** ****We are committed to reflect the diversity of the communities we serve in both our workforce and our supply chain partners to help us to understand and meet the needs of our customers.****

****We are passionate and committed to the learning and development of our people, making sure they have the right skills and knowledge to be successful and to help achieve their potential. We also take Health and Safety very seriously in everything that we do.****

****If you are offered a job with us, youll be subject to the relevant/standard employment checks, including: your right to work in the UK, references, driving licence and identity check. Depending on your role, you may also be subject to further pre-employment checks.****

****To apply, youll need your up-to-date CV, we also recommend uploading a cover letter tell us what has made you apply and what skills you can bring to the position.****

****We will be in touch after your application has been reviewed, following the closing date.****

****Become a part of Anglian Waters future and join us on our journey as we do the right thing, by buildingtrust and bringing environmental and social prosperity to the region.****