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Banking Call Center Representative

The CSI Companies Belle Isle Full-Time
$41,946.00 (Careerbuilder est.)
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The CSI Companies is currently seeking a Bankcard Collections Representative with one of our clients in Orlando, Florida. Please review description and requirements below. This is an opportunity to join one of the largest financial institutions in the nation! 

Our client is seeking candidates that can interview and get started immediately. All candidates must complete and pass a Background check, drug screening, and other health screenings if required.

REQUIRED SCHEDULE:

Monday – Thursday 11am-9pm

Friday 10am-7pm

Saturday 8am-1pm

*The 2 off days are Tuesday OR Wednesday, AND Sunday.*

Because The CSI Companies is a cut above, we understand that an attractive benefits package is an important aspect of recruiting above-average W-2 contractors to serve our clients. Our benefits package includes weekly pay, direct deposit availability, multiple healthcare plans to include vision, dental, disability options, 401K and holiday and paid time off.

Job Description:

Responsible for working with Consumer and Business clients whose Credit Card accounts are past due. Determining reasons for delinquency and working out satisfactory arrangements with the client to resolve the delinquent status.

Responsibilities include: inbound or outbound telephone contact, written correspondence, negotiating payments & hardship programs, data entry, performing skip-tracing functions, and accurately completing any paperwork/e-forms. Ensures bank collection policies and procedures are followed.

Minimum Skills and Qualifications

  • 1+ years experience in a call center customer service environment
  • Prior experience in processing complex transactions and performing extensive research to resolve complex customer inquiries.
  •  
  • Excellent written, verbal and interpersonal skills to deal effectively with interdepartmental team members and external entities.
  • Advanced PC skills including ability to troubleshoot common problems and navigate the internet/intranet.


Preferred Skills Qualifications

  • Intermediate multitasking and problem-solving skills.
  • Ability to function in a fast-paced, disciplined environment.
  • Banking or financial services experience
  • Call center experience Knowledge of Bank Policy and Procedures.
  • Customer Service Experience
  • Call Center Experience
  • Critical thinking skills
  • Adapt well to process changes
  • Ability to communicate well on a professional level with clients & internal, both verbally and in writing
  • Some level of ability to work a computer
  • Situational awareness – cater to your audience

Recommended:

  • Collections Experience
  • Bankcard Experience
  • Banking Experience
 

Recommended skills

Multitasking
Complex Problem Solving
Interpersonal Skills
Critical Thinking
Customer Service
Call Centers

Location

CareerBuilder Estimated Salary What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.

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What is the Careerbuilder Estimated Salary?

Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
This estimation is based on Job title, Industry, Location and Skills
$41,946
Avg. Yearly Salary

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Banking Call Center Representative
$41,946.00 (Careerbuilder est.)
Estimated Salary: $70K
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Job ID: 47687

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