This role is focused on project and operational support for multiple Identity and Access services. Project support will include upgrades to existing services, as well as development and planning around new services. Operational support will include system checks, maintenance, end-user support, and problem resolution. Project and operations support requires interactions with Subject Matter Experts, as well as end-users at a variety of levels within the client organization. This team supports global sites and services, making excellent written and verbal communication skills of high importance.
Services supported include:
- Microsoft Identity Manager 2016
- Hitachi ID Password Manager
- SailPoint IIQ
- Azure Active Directory Connect
Support requests and changes are tracked using ServiceNow. Being able to clearly and correctly document the issue, troubleshooting that was done, resolution, and resolution classification is critical and a core part of this role.
Following documented processes for known issues and troubleshooting undocumented processes for unknown issues is expected. Required Skills:
- 3 or more years of relevant IT experience
- 2 or more years of experience
Complex Problem Solving