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Aerospace Field Service Technician F/M job in Phoenix at SPHEREA

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Aerospace Field Service Technician F/M at SPHEREA

Aerospace Field Service Technician F/M

SPHEREA Phoenix, AZ Full-Time

SPHEREA Group is the world leader in complex electronic test systems for the Aerospace industry.

Our mission is to enable our clients to validate their new products & technologies and commercialize them more quickly and more cost-effectively. We are providing customers with the right test solutions at the right time of their systems development, and we guarantee a long-term sustainability.

With an outstanding pedigree ans testing in our DNA we are involved in an unlimited field of applications and industries that can range from commercial aircrafts, light armored military vehivle, helicopters, battle tanks, space platforms, nuclear power stations control systems and even complete metreo systems.


SPHEREA is looking for a Field Service Technician to strengthen its customer support team. After a training period, you will need to have a good understanding of how our products work (Automatic Tester for commercial aircraft avionics) and be able to assist customers for technical issues and troubleshooting.

The primary mission will be to support customer with technical requests over the phone and via e-mail, as well as manage replacement parts shipping to ensure fast return to service of customer equipment. Travel will be required to customer sites about 10-15 times a year.


Location

The position is based in Tempe, AZ and is flexible: employee can work from home must days but must be able to regularly come to the office.


Responsabilities

Provide tehcnical customer support via phone and e-mail

Take care of spare parts shipment at tje office for customer requests

Travel as needed on customer sites to :

  • Provide Training to the customers
  • Diagnose errors or technical problems and determine proper solutions
  • Install new equipment
  • Perform annual visit at customer sites
  • Build positive relationships customers

Produce timely and detailed service reports


Requirements

Electronic school

Electronic circuity components and functions

Able to read and interpret electrical / electronic schemataic diagrams

Technial problem-solving skills

Previous experience in electronic / aerospace test equipment

High school diploma or higher

Ability to use Microsoft Office suite

Ability to travel within America 25% of the time


Helpfull Technical requirements

Previous electronics employment or background

Previous technical customer support experience

Remote electronic troubleshooting

Understanding of basic PC functions

Experience with Microsoft office components


Helpful Background

Knowledge of automatic test equipment

knowledge of avionics

Field service experience

Understanding of basic computer software coding (C, ATLAS)

Understanding of ethernet data using

Logistic experience

Stock management


Other information

At least 25% travel in North and South America.

SPHEREA US offers competitive salary and benefits such as but not limited to:

  • Bonus program
  • 401K with no vesting period and 100% company match up to 4%
  • Comprehensive healthcare plan

Recommended Skills

  • Aerospace Industries
  • Automatic Test Equipment
  • Customer Service
  • Electronics
  • Ethernet
  • Field Service Management
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Job ID: LI19-10440_3257957752

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