SPHEREA Group is the world leader in complex electronic test systems for the Aerospace industry.
Our mission is to enable our clients to validate their new products & technologies and commercialize them more quickly and more cost-effectively. We are providing customers with the right test solutions at the right time of their systems development, and we guarantee a long-term sustainability.
With an outstanding pedigree ans testing in our DNA we are involved in an unlimited field of applications and industries that can range from commercial aircrafts, light armored military vehivle, helicopters, battle tanks, space platforms, nuclear power stations control systems and even complete metreo systems.
SPHEREA is looking for a Field Service Technician to strengthen its customer support team. After a training period, you will need to have a good understanding of how our products work (Automatic Tester for commercial aircraft avionics) and be able to assist customers for technical issues and troubleshooting.
The primary mission will be to support customer with technical requests over the phone and via e-mail, as well as manage replacement parts shipping to ensure fast return to service of customer equipment. Travel will be required to customer sites about 10-15 times a year.
The position is based in Tempe, AZ and is flexible: employee can work from home must days but must be able to regularly come to the office.
Provide tehcnical customer support via phone and e-mail
Take care of spare parts shipment at tje office for customer requests
Travel as needed on customer sites to :
- Provide Training to the customers
- Diagnose errors or technical problems and determine proper solutions
- Install new equipment
- Perform annual visit at customer sites
- Build positive relationships customers
Produce timely and detailed service reports
Electronic circuity components and functions
Able to read and interpret electrical / electronic schemataic diagrams
Technial problem-solving skills
Previous experience in electronic / aerospace test equipment
High school diploma or higher
Ability to use Microsoft Office suite
Ability to travel within America 25% of the time
Helpfull Technical requirements
Previous electronics employment or background
Previous technical customer support experience
Remote electronic troubleshooting
Understanding of basic PC functions
Experience with Microsoft office components
Knowledge of automatic test equipment
knowledge of avionics
Field service experience
Understanding of basic computer software coding (C, ATLAS)
Understanding of ethernet data using
At least 25% travel in North and South America.
SPHEREA US offers competitive salary and benefits such as but not limited to:
- Bonus program
- 401K with no vesting period and 100% company match up to 4%
- Comprehensive healthcare plan
- Aerospace Industries
- Automatic Test Equipment
- Customer Service
- Field Service Management