The Marquee Resort, located in New Orleans, LA is seeking an outgoing Guest Services Supervisor. Apply today, hiring immediately!
Compensation: $15 an hour
Schedule: Flexible including weekends
Address: 144 Elk Place, New Orleans, LA 70112
Be part of a team committed to creating lasting vacation memories! #PowerOfVacation
You will be responsible for supervising the front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services. This position works closely with the Front Desk, Housekeeping, Maintenance, and Sales departments to maintain proper working relationships.
Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Supervise daily shift process ensuring all team members adhere to standard operating procedures.
Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by resort bank agreement policy.
High school diploma or equivalent (G.E.D.)
At least one-year Front Desk Experience as Guest Services Agent, or two years’ experience in the Hospitality field
Strong interpersonal communication skills
A positive attitude and excellent communication skills.
Experience of motivating and leading a winning team.
Ability to remain calm whilst under pressure.
BENEFITS YOU’LL ENJOY:
4 weeks of Paid-Time Off
Medical, Dental, Vision Insurance
Flexible Schedule and more!
Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW
Hospitality (Food Service & Lodging)