SGK is seeking a Sr. Client Manager to support one of our clients based in Houston, TX. The Senior Client Manager leads junior and senior level relationships with clients and key agency players. This role establishes trusted advisor relationships with clients and colleagues, while identifying opportunities for additional revenue growth within the assigned client accounts. The Sr Client Manager ensures efficient coordination of projects from estimation to completion, and partners with the broader project team to ensure deliverables are completed on time and on budget.
Residing in or near to Houston is a plus, but not a requirement for this role.
Supports the Company’s profitability efforts by managing efficient, accurate, and timely coordination of the assigned project activities.
Acts as a strategic partner to assigned clients by demonstrating a significant understanding of their market and business sectors and their specific challenges and opportunities. Provides insights and perspectives that support client initiatives and align company services with client needs.
Develops innovative proposals to capture both account growth and new business opportunities.
Coordinates client-specific projects throughout the lifecycle, including estimate creation, selection of appropriate projects and sub-projects, assignment of resources, monitoring project progress, and generation of the client/project invoice.
Ensures meeting of volume and revenue targets for each account.
Builds new relationships and nurtures existing relationships with internal and external clients.
Creates strong and effective partnerships with Commercial, Operations, and Brand Experience teams through sharing a deep understanding of client markets and business sectors and specific challenges and opportunities facing those clients. Works with company leaders to develop solutions that align our services with client needs.
Assess and manages risks associated with profitability leakage by researching, understanding, and resolving any identified issues (i.e. process, operational, client relationship specific, etc.).
Analyzes the performance of the Company-Client business relationship through analytics models and performance metrics with goal to establish agreed tactical and strategic priorities and strategies to achieve those goals. Ensures client retention is maximized by facilitating the delivery of custom tailored solutions to meet clients’ objectives and expectations.
Conducts meetings with existing clients and internal teams to identify adequate new services/offerings to meet clients’ evolving needs as required; serves as the Subject Matter Expert on processes, capacity, timelines, etc.
Partners with the client, the Account Team, and project teams to resolve identified project issues.
Partners with Client Integration and the Account Team to ensure a smooth transition for new clients; attends pre-integration and planning meetings as needed.
Participates in cross-functional teams to develop and/or adapt processes, policies, and workflows to improve efficiency, accuracy, speed, quality, etc.
Understands and recommends solutions for business-related issues and situations and generate specific plans that achieve objectives.
Manages and balances marketing budgets to maximize Return on Investment (ROI) and drive incremental sales.
Plans, directs, and coordinates activities of employee(s) to ensure goals or objectives are accomplished. Mentors, coaches, trains and develops team.
Additional duties as assigned.
QUALIFICATIONS / REQUIREMENTS
Bachelor’s Degree in Sales, Marketing or related field.
Advanced degree (MBA, Master’s) is a plus, but not required.
8+ years progressive account management experience in Print Production Agency, or Packaging Design firm or equivalent combination of education and experience
5+ years in a leadership role (direct or indirect)
Occasional travel either locally, nationally, and/or internationally may be required.
High degree of proficiency MS Office Suite, Outlook & Internet applications
Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
Solid understanding and application of mathematical concepts
Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
Ability to work with and influence peers and senior management
Self-motivated with critical attention to detail, deadlines and reporting
PHYSICAL ASPECTS / WORK ENVIRONMENT
Regularly required to stand; walk; sit; and talk, hear and see.
Occasionally lift and/or move up to 10 pounds.
* Reasonable accommodations may be made to enable individuals to perform the essential functions.
SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value. SGK is a Matthews International company.
Matthews International affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled.
Matthews International endeavors to make our employment website and application process accessible to all users and applicants. In doing so, Matthews International provides reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.
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