Kelly Services, a global leader in staffing solutions, is looking to for several Customer /Call Center Service Representatives for a leading insurance provider in the Albany, OR. Our customer looking for both Non-Bilingual and Bilingual candidates. Bilingual Spanish candidates, must be able to read and write Spanish.
Pay: $11.25/hour up to $12.50/hour (BOE)
Shift: Monday- Sunday 6:00am-9:00pm PST (8 hour shift)
Bilingual: 90% Bilingual – Read and Write Spanish, preferred but not required
Duration: Temp to Hire opportunity
Anticipated Start Date: September 2019
As a Customer Service Representative, you will support the organization's extended warranty contracts by providing superior customer service to our customers who have purchased an extended warranty contract for wireless cell phone handsets. You will verbally collect pertinent information for the customer over the phone. You will process and determine insurance coverage on each claim by examining forms, policies, and other records as provided by claimant and other agencies or resources.
Receive and answer customer questions and resolve customer concerns relating to claims, warranties, and product servicing.
Coordinate service for customers using various providers to resolve the customers' concerns.
Settle claims according to insurance policy provisions.
Maintain and update customer account records as needed.
Forward suspected fraudulent and questionable claims to appropriate personnel.
Coordinate with immediate supervisor or other personnel as needed to resolve claims and issues not of routine nature.
Attend workshops, seminars, and other training sessions to maintain and update product knowledge.
High School diploma or GED equivalent
Minimum of 6 months of customer service/call center experience
Candidates MUST have an understanding of how to use computers and computer systems (Microsoft office, basic navigation, etc.), multi-tasking.
Candidates should also have solid customer service background, a positive attitude, strong communication
Demonstrate the skills needed and an openness/aptitude to be a fast learner.
At Kelly Services®, we work with the best. Our clients include 99 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly® annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
As a Kelly Services candidate you will have access to numerous perks, including:
Exposure to a variety of career opportunities as a result of our expansive network of client companies
Career guides, information and tools to help you successfully position yourself throughout every stage of your career
Access to more than 3,000 online training courses through our Kelly Learning Center
Weekly pay and service bonus plans
Group- rate insurance options available immediately upon hire*
Let us help advance your career today.
•Available for purchase and administered by a designated third-party vendor
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, and Gender Identity, and is committed to employing a diverse workforce.
Services®, we work with the best. Our clients include 95 of the Fortune
100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access
the best talent to drive their business forward. If you only make one career connection today, connect
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people
around the world and have a role in connecting thousands more with work through our global network of
talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit URL blocked - click to apply and connect with us on URL blocked - click to apply, URL blocked - click to apply and URL blocked - click to apply.
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. URL blocked - click to apply