4 months contract position with possible extension for a Desktop Support Technician in Kalamazoo, MI
Our client is looking for a candidate with at least 4 yrs of experience with desktop support. Schedule is M-F 8-5.
Provide customer support of office/business equipment
Provide Operating System Support
Widows 10 Standard client's supported Images
Provide Best Effort Support for Non-Standard Infrastructure (PC's, Benchtops, Laptops, Handhelds, Scanners, Printers and other end-user devices) in office, manufacturing, laboratories and warehouse areas.
Manage the sites ServiceCenter Queues and work assigned ticket(s) to resolution, according to the priority level assigned to the ticket, and resolve issues in accordance within the defined SLAs.
Provide in-scope software support.
Perform maintenance of the CMDB and stockroom inventory.
Provide Lenovo Break-Fix hardware repairs. In-warranty.
Management of Original Equipment Manufacturer (OEM) warranty process.
Lenovo - OEM Warranty support.
Best effort - primarily vendor supported. Out-of-warranty.
Provide quotes and replacement parts upon client's approval.
Work with the Digital Platform teams and escalate tickets as necessary.
Provide Infrastructure support as dictated by the site:
Provide client's directed support for:
Network Closets 1
Local Servers 1
Infrastructure hands and eyes support 1
Printer Support (Connects/Disconnects/Best effort Printer support/Toner Installs)
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Job ID: JN -082019-113065
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