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Desktop Support Technician - CMPCJP00052492

Catapult Solutions Group Kalamazoo Contractor
$15.00 - $18.00 / hour
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4 months contract position with possible extension for a Desktop Support Technician in Kalamazoo, MI

Our client is looking for a candidate with at least 4 yrs of experience with desktop support. Schedule is M-F 8-5.


  • Provide customer support of office/business equipment
  • Provide Operating System Support
  • Widows 10 Standard client's supported Images
  • Provide Best Effort Support for Non-Standard Infrastructure (PC's, Benchtops, Laptops, Handhelds, Scanners, Printers and other end-user devices) in office, manufacturing, laboratories and warehouse areas.
  • Manage the sites ServiceCenter Queues and work assigned ticket(s) to resolution, according to the priority level assigned to the ticket, and resolve issues in accordance within the defined SLAs.
  • Provide in-scope software support.
  • Perform maintenance of the CMDB and stockroom inventory.
  • Provide Lenovo Break-Fix hardware repairs. In-warranty.
  • Management of Original Equipment Manufacturer (OEM) warranty process.
  • Lenovo - OEM Warranty support.
  • Best effort - primarily vendor supported. Out-of-warranty.
  • Provide quotes and replacement parts upon client's approval.
  • Work with the Digital Platform teams and escalate tickets as necessary.
  • Provide Infrastructure support as dictated by the site:
  • Provide client's directed support for:
  • Network Closets 1
  • Local Servers 1
  • Infrastructure hands and eyes support 1
  • IP-Telephone (Connects/Disconnects)
  • Printer Support (Connects/Disconnects/Best effort Printer support/Toner Installs)

Recommended skills

Desktop Support


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Desktop Support Technician - CMPCJP00052492
$15.00 - $18.00 / hour
Estimated Salary: $88K
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Job ID: JN -082019-113065


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