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Customer Service Representative

System One Roseville Full-Time
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Customer Service Representative

Roseville, MN

System One is currently seeking a Customer Service Representative for a 12 month contract in Roseville, MN

Customer Service Representative Responsibilities:

  • Respond to all new and existing Energy Saving Program from customer’s request for service, to answer all customer inquiries, and to help solve problems and offer solutions in a respectful and efficient manner satisfactorily resolving issues with one contact.
  • Accountable for individual performance indicators of attendance, adherence to schedule, occupancy, and quality of calls to ensure that the overall business objectives of Service Level and Customer Satisfaction are achieved.
  • This is a call center position; reporting to work on time and maintaining a good attendance record are critical.
  • Managing all aspects of customer service including answering inquiries via phone and e-mail, taking orders, and follow up services.
  • Also may require research skills to troubleshoot customer problems.
  • Customers may be internal or external with requests of varying degrees of complexity.

Customer Service Representative Requirements:

  • High school diploma or equivalent
  • Experience in customer care, specifically in a call center environment taking inbound calls is preferred
  • Ability to incorporate constructive feedback.
  • Must have strong interpersonal, customer service and communication skills as well as a good analytical ability.
  • Experience with MS Office and/or SalesForce helpful.
  • Candidates must have the ability to manage all aspects of customer service including answering inquiries via phone and e-mail, taking orders, and follow up services.
  • Ability to learn about a variety of products and services; ability to effectively describe/explain products and services to customers.
  • Also requires research skills to troubleshoot customer problems.
  • Must be able to incorporate constructive feedback into improved performance
  • Successful candidates will have excellent communication skills, be detail oriented, able to work independently, willing to learn, proactive problem solvers, team players and able to multi-task.
  • Previous experience working in customer care, specifically in a call center environment taking inbound calls, preferred.
  • Knowledge of Appliance Repair Plans and/or HVAC industry a plus.
  • Must have strong interpersonal, customer service and communication skills as well as a good analytical ability. Experience with MS Office helpful.

Duration: 12 months

Location: Roseville, MN

Pay Rate: $15.64-$17.98

 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer
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Job ID: BHJOB2400_141896

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Exceptional talent. Specialized solutions.
System One delivers specialized workforce solutions and integrated services. For more than 30 years, we have helped our clients engage skilled professionals and improve productivity.

We place individuals in contract, project, and direct hire roles across a wide range of professional and technical disciplines, from engineering and energy to information technology and scientific. System One has the contacts, experience and resources to make great career matches.

We also value our candidates as an integral part of the hiring equation and recognize your value and contributions to our success. Our consultants receive competitive benefits, including direct deposit, 401(k), group insurance and more. We look forward to helping you meet your personal and professional goals. Learn more at systemone.com. EOE, AA.
 

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