LabCorp is seeking a Customer Service Support Representative in Patient Billing- (WFH and  CALL CENTER)  to join our team. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.

The shift for the position will be 11am-8pm (ET). This is also a high volume call position (approximately 80-100 calls daily);   Our base salary range is $15.00-$15.75/hr – with a 10% PER HOUR shift differential for the 2nd shift (Mon-Fri 11am-8pm ET- depending on time zones).. We also offer bonuses paid out quarterly for those meeting standards!

Job Duties/Responsibilities:

Act a liaison between LabCorp, the customer base and patients

Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet

Speak with customers in a courteous, friendly, and professional manner using protocol procedures Inquire, clarify, and confirm customer requirements and understanding of the solution

Provide additional customer education and information as needed

Qualify and establish inbound new customers requesting LabCorp's products and services

Work in multiple databases to research complex issues and questions

Notify clients of test results in a timely and accurate manner

Review test forms for accuracy and report any discrepancies

Participate in activities designed to improve customer satisfaction and business performance

Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Requirements:

Requires a High School Diploma or equivalent w/1-3 years of applicable experience; Associate's or Bachelor's degree preferred

Previous experience in a customer service role; working in a contact center/call center environment is STRONGLY preferred

Prior healthcare industry, such as a physician's office or a hospital is a plus; Knowledge of Microsoft Office suite is required

Experience with Salesforce.com and/or Laboratory Information Systems preferred

Strong verbal and written communication skills and excellent ability to listen and respond

Must be courteous with strong customer service orientation

Excellent multitasking abilities required

Strong flexibility and the ability to manage and adapt to changing priorities quickly desired

Bilingual in English and Spanish highly desirable

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

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