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Customer Service Assistants/ Specialists job in Ewing Township at Adecco USA

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Customer Service Assistants/ Specialists at Adecco USA

Customer Service Assistants/ Specialists

Adecco USA Ewing Township, NJ Full-Time
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Adecco's Specialty Recruitment team has multiple opportunities available in the Test Security department for their premier client whose passion is bringing innovative educational solutions to people worldwide. If you meet the qualifications listed below, please Apply Now!
Position: Customer Service Assistants/ Specialists
Location: Ewing, NJ
Duration: 6 months contract/ likely extensions
Pay Rate: $20/hr.- $22/hr.
Customer Service experience is a requirement!
Customer Service Assistants/ Specialists
  • Identify and investigate testing abnormalities and security breaches, including score validity and secure material violations.
  • Screens calls and responds to routine questions. Gathers and/or requests routine oral information from others such as internal/external staff, vendors, clients and/or customers.
  • Conduct investigations regarding score validity including impersonation, copying, inappropriate communication.
  • Confer with various stakeholders and advice on the resolution of exam irregularities
  • Types correspondence and documents.
  • Inputs and updates data in established spreadsheets and various database systems
  • Performs other routine secretarial/clerical duties such as filing and photocopying.
  • Document investigative actions, prepare documentary files by determining information relevant to each case, and recommend course of action based on evaluation of evidence
  • Education and Experience
    Associates/ Bachelor's degree of an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessary

    Relevant Years of Experience Required:
  • Minimum 2-3 years in customer service in a call center environment is a MUST and good technical skills are needed
  • Excellent oral, written/oral communication skills and MS Office proficiency is desired
  • MS Office ( Word, Excel, Outlook) proficiency is a requirement
  • Excellent oral and written communication skills and great customer service skills are required
  • Must be confident to handle professional conversations with clients and test takers and ability to effectively convey complex matters pertaining to security and fairness in testing to both experts and lay persons
  • Ability to work effectively independently in a fast-paced, changing environment
  • Overall problem-solving, decision-making, and conflict resolution capabilities
    Adecco offers one of the most comprehensive benefits package in the industry to contract workers.
    Apply Now if you are interested in this position. If you have any questions, you may email Minal Kapadia at [ Email address blocked ] - Click here to apply to Customer Service Assistants/ Specialists or call
    for immediate consideration.

    Equal Opportunity Employer Minorities/Women/Veterans/Disabled

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to [ Link removed ] - Click here to apply to Customer Service Assistants/ Specialists />
    The Company will consider qualified applicants with arrest and conviction records


    Recommended Skills

    Complex Problem Solving
    Decision Making
    Customer Service
    Conflict Resolution
    Clerical Works
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    Job ID: US_EN_99_178542_1623833

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