Skip navigation
Unable to save this job. Please try again later.


Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • Birmingham, AL

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Customer Service Supervisor jobs in Birmingham, AL delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
8 to 15 characters
1 uppercase letter
1 number or symbol
1 lowercase letter
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Service Supervisor

The W.W. Williams Company • Birmingham, AL

Posted 5 days ago

Job Snapshot

Automotive - Motor Vehicles - Parts

Job Description

Service Supervisor (Birmingham, AL):
W.W.Williams is seeking to hire a Service Supervisor to manage, monitor and direct the service processes to ensure shop efficiencies that promote quality customer satisfaction.
The Service Supervisor organizes work flow to meet and exceed customer expectations, and arranges work to accomplish departmental objectives by completing repair orders timely and accurately. 
Plans, staffs and evaluates departmental priorities to ensure that technicians work together cohesively and are accountable for assigned tasks. 
Maintains schedule to aid in timely completion of work installations and service work.  Promotes a safe work environment and complies with regulatory requirements and reporting processes.
Service Supervisor Job Functions include:
  • Delivers exceptional service by focusing on quality and customer service standards; analyzing and resolving customer service issues; identifying trends; recommending systems and improvements.
  • Assigns parts and labor costs correctly for customer invoicing and warranty processes.
  • Maintains staff by training employees, maintaining a safe, secure, and engaged work environment, developing personal growth opportunities.
  • Develops staff  by communicating job expectations, planning, monitoring, and appraising job results; coaching, counseling, and instructing  employees; developing, coordinating, and administering  policies, procedures, and productivity standards.
  • Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices; participating in professional societies.
Job Requirements of the Service Supeervisor include:
  • Ability to communicate effectively with customers, technicians, and managers either written or verbally.
  • Fosters teamwork, handles pressure, provides specific   feedback, listens to constructive input and manages conflict.
  • Proven organizational and time management skills, detail orientated knowledge of equipment and Professional demeanor.
  • Utilizes critical thinking skills, problem solving abilities, and exercises good judgment when completing tasks in and efficient, accurate, and productive manner.
  • Coordinates resources to meet deadlines in a fast paced environment.
  • Demonstrates active listening skills, oral/ written comprehension, clear communication and commitment to perform quality services.
  • Intermediate computer and data entry skills.
EOE/AAP/M/F/Vets/Disabled, DFWP.
Job ID: 336648
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.