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Desktop support at The Judge Group

Desktop support

The Judge Group Sandy Springs, GA Full-Time
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Location: Sandy Springs, GA
Description:

Job Title: Desktop support

Location: Atlanta,GA

Duration: 6+ Months of contract with possible Extensions

Job Description:

Our client is currently seeking a Desktop support

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.

• Provide support to client identified VIPs

• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.

• Perform Install/Move/Add or Change (IMAC) activities.

• Perform all assigned desk-side support activities

• Display outstanding technical and professional services skills at all times

• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines

• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair

• Understands and follows all documented service operations policies and procedures.

• Other duties or certifications may be assigned to meet business needs


Contact: [ Link removed ] - Click here to apply to Desktop support
This job and many more are available through The Judge Group. Find us on the web at [ Link removed ] - Click here to apply to Desktop support

Recommended Skills

  • Business Requirements
  • Change Management
  • Customer Service
  • Metrics
  • Problem Solving
  • Professional Services
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Job ID: 916229

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