The Customer Care Coordinator will book and coordinate either military or consumer shipments, act as liaison to customer, providing support and communication with customer about expected move and arrival times and dates, collect and relay shipment information and documentation for customers, and distribute information to appropriate facilities, and provide problem resolution as necessary.
Collect pre-move surveys as well as weights and preapprovals and update company software and the carrier
Track shipments' estimated time of arrival and delivery information and update company software and the carrier
Monitor clearing email to clear shipments as they arrive and provide main point of contact for moves, both internally and externally
Monitor email for new shipment offerings and monitor quality scores and verify accuracy
Liaison between the agents and customers to determine the agreeable time to for crews to pack, pickup, or deliver the customers' shipment
Proactively communicate information to the customer from operations regarding their move, including pickup and delivery information
Proactively coordinate with customers and claims to rectify any damages that may occur and communicate any problems not rectified locally with the supervisor to ensure customer satisfaction
Clearing of daily task list for assigned shipments.
Provide quotes to other carriers for moves
Other duties as assigned
Knowledge, Skills and Abilities:
Knowledge of or ability to learn company software
Proficiency in Microsoft Excel
Efficient data entry ability and problem-solving skills to ensure accurate records
Ability to handle stressful situations and conversations
Good telephone communication skills
Required Education and Experience:
Required: High School diploma or GED
Preferred: At least 2 years of customer service experience
Preferred: At least 2 years of sales experience
Preferred: Previous commercial logistics and transportation experience
Sitting for long periods of time
Take part in a company that has been successful for over 100 years and is still growing - join the Coleman Team today!
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In 1914, J.M. Coleman founded the company in Hutchinson, KS under the name Merchants Transfer and Storage. He began with four dray wagons, eight horses and a desire for success. Success, then as now, meant service, as our early advertisements attested: "Courteous men at your service night and day." Over the past century, our company has undergone many changes that have forged our company into a strong and dependable force in the moving and storage industry. Today we have over 50 company owned offices in 17 states and one U.S. territory, and more than 400 agents throughout the world. Covan operates over 200 interstate operating units with another 600 units utilized for local and short haul activity. In 1914, this company was family-owned and built on excellent service, dependability and trust. Today, Covan is a family-owned corporation that is driven by providing the same level of service, dependability and trust in which it was founded over a century ago