TITLE: IT Customer Service Trainee TYPE: Contract LOCATION: North Wales, PA START DATE: Immediate Schedule: starting between 8 am-12 pm and going 9 hours with a 1-hour unpaid break. At least 1 weekend day per week is required.
Are you looking to transition from a customer service professional into the tech support field? We may have the right opportunity for you. Our client located near North Wales, PA has an immediate need for multiple customer-service-centric professionals who have a strong phone presence and a good understanding of technology. This fast-growing company has an excellent culture and will train you on everything you need to know about their products in order to successfully support their customers. MUST have a car - this role is not public transit accessible.
Exhibit exceptional customer service skills
Provide troubleshooting assistance to customers who have varying levels of technical ability
Ability to solve problems in a fast-paced environment and think on your toes
Communicate effectively to both external customers and internal employees/managers
Continue to gain product and technical knowledge
Follow company/departmental procedures
High school diploma or equivalent
2+ years of customer service experience working with the general public either face to face or over the phone (restaurant, retail, call center, etc.).
Experience on a formal service desk is preferred but entry level is fine for this position.
Strong understanding of technology. If you don't have a degree in Tech, that's fine as long as you are the person who can figure things out quickly.
Ability to learn quickly and take direction as needed
Comfort with working over the phone 100% of the time
Working knowledge of both Microsoft and Linux platforms
Reliable transportation is necessary
Ability and desire to work the overnight shift in order to support customers around the globe.
Ability to work at least one weekend day per week.
Experience with Linux OS is a plus but not required.
CompTIA A+ certification is a plus but not required
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Job ID: 21-00160
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