Create a Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
You already suscribed to this job alert.
0 suggestions are available, use up and down arrow to navigate them
What job do you want?

Create Job Alert.

Get similar jobs sent to your email

List of Jobs

Apply to this job.
Think you're the perfect candidate?
Apply Now
IT Customer Service Trainee at RX2 Solutions, LLC

IT Customer Service Trainee

RX2 Solutions, LLC North Wales, PA Full Time
Apply Now
TITLE: IT Customer Service Trainee
TYPE: Contract
LOCATION: North Wales, PA
START DATE: Immediate
Schedule: starting between 8 am-12 pm and going 9 hours with a 1-hour unpaid break. At least 1 weekend day per week is required.

Are you looking to transition from a customer service professional into the tech support field? We may have the right opportunity for you. Our client located near North Wales, PA has an immediate need for multiple customer-service-centric professionals who have a strong phone presence and a good understanding of technology. This fast-growing company has an excellent culture and will train you on everything you need to know about their products in order to successfully support their customers. MUST have a car - this role is not public transit accessible.

Main Responsibilities:
  • Exhibit exceptional customer service skills
  • Provide troubleshooting assistance to customers who have varying levels of technical ability
  • Ability to solve problems in a fast-paced environment and think on your toes
  • Communicate effectively to both external customers and internal employees/managers
  • Continue to gain product and technical knowledge
  • Follow company/departmental procedures
  • High school diploma or equivalent
  • 2+ years of customer service experience working with the general public either face to face or over the phone (restaurant, retail, call center, etc.).
  • Experience on a formal service desk is preferred but entry level is fine for this position.
  • Strong understanding of technology. If you don't have a degree in Tech, that's fine as long as you are the person who can figure things out quickly.
  • Ability to learn quickly and take direction as needed
  • Comfort with working over the phone 100% of the time
  • Working knowledge of both Microsoft and Linux platforms
  • Reliable transportation is necessary
  • Ability and desire to work the overnight shift in order to support customers around the globe.
  • Ability to work at least one weekend day per week.
  • Experience with Linux OS is a plus but not required.
  • CompTIA A+ certification is a plus but not required

Recommended Skills

  • Restaurant Operation
  • Retailing
  • Customer Service
  • Call Centers
  • Platforming
  • Linux
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job:

Job ID: 21-00160

CareerBuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.