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Senior Application Support Engineer at KAR Global

Senior Application Support Engineer

KAR Global Indianapolis, IN Full-Time
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About Our Candidate:

We are seeking a dynamic, passionate, enthusiastic, and innovative Application Support Engineer with a hands-on experience who truly enjoys supporting, maintaining, and developing elegant solutions. You will be critical in helping our team embrace the transition to a new micro-service architecture by enabling the team to focus on development while providing daily support and critical feedback for the end user experience. Reporting to the Manager of the Operations and Support at PAR, you will be responsible for supporting multiple applications utilized by PAR North America agents and partners.

This role includes reviewing and prioritizing requests; understanding business processes and functions; troubleshooting issues within the code and database and identifying the root cause of the issue; analyze the risks and relationships between functional groups of the systems while working on code and data patches; creating a code or SQL patch, testing the changes, and uploading the patch into the test environment for the Quality Assurance team. Communication with Business Owners, Product Owners, Business Analysts, Quality Assurance Engineers, and System Administrators is often required.

What You Will Be Doing:

  • You will be on a tier 2 support team analyzing and troubleshooting the issues reported by internal customers and the KAR Helpdesk.

  • You will maintain, repair, patch and improve real-time applications that are efficient, highly available, reliable, scalable, maintainable, extensible, and testable.

  • You will be constantly learning and growing with other team members to help PAR transform the software development organization into world class status.

  • You will communicate with business users and development team members to clarify requirements.

  • You will highlight any potential system risks to appropriate personnel and seek inputs to resolve issues.

  • You will be working in a stable business environment with strong organizational support.

  • You will be supported by a 24/7/365 NOC and highly skilled operations team.

  • Some of the tech being used thus far includes Linux, Java, Spring, Oracle, JBOSS, Apache, Amazon Web Services (AWS), Lambda & Kinesis, Angular and Node.js.

What You Bring:

  • Passion for serving and understanding business partner needs and functions, taking an interest in using technology to improve the business workflow and experience

  • Strong ability to troubleshoot and resolve issues.

  • Solid communication and presentation skills.

  • Strong accountability and ownership which will be exhibited through maintenance of service now tickets and bringing issues to resolution.

  • 3+ years of experience in Application/Software production support.

  • Experience in coding or scripting in PL/SQL, Java, C#, Python, or other programming languages.

  • Experience in supporting development teams and environment stacks having modern and legacy components.

  • Understanding of compliance and quality standards required to operate a business including providing audit evidence.

  • Experience with release management or continuous integration/continuous delivery using Jenkins or Azure DevOps.

  • Understanding of software development fundamentals, data structures, design patterns and web system architecture.

  • Support continuous improvements initiatives and actively identify bottlenecks and ways to improve engineering practices and development process.

  • Experience in report writing and systems analysis to help the business be successful.

What You Need to Be Successful:

  • Possess skills in leadership to facilitate client relations, negotiation, decision making, problem solving and conflict management.

  • Have demonstrated communication skills to interact with all levels within the organization and its affiliates; this includes communicating on different technical expertise levels where appropriate.

  • Understanding and performance tuning experience working with relational DBs like Oracle, Sql Server.

  • Experience supporting web services (SOAP, REST, JSON).

  • Understanding on security certificates, secrets management, or general application impacts of today’s cybersecurity challenges.

  • Experience with JSP, JavaScript, AJAX, JMS, JDBC, SQL.

  • Experience operating on an agile scrum team in a developer or support role.

  • Experience with software development and software development lifecycles.

  • Experience conducting code reviews and mentoring junior developers.

Who We Are:

KAR Global powers the world’s most trusted automotive marketplaces through innovation, technology and people. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions.

  • We’re a technology company delivering next generation tools to accelerate and simplify remarketing.

  • We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights.

  • And we’re an auction company powering the world’s most advanced and integrated mobile, digital and physical auction marketplaces.

PAR North America, a KAR Global brand, is the leading nationwide provider of vehicle transition services. PAR recovers assets, manages cycle times, maximizes returns, and reduces risk for companies coast-to-coast. PAR’s clients range from the largest banks, captives and auto finance companies to the smallest credit unions.

PAR concentrates on bottom-line objectives through Five Essential Solutions: recovery management, remarketing, skip tracing, compliance and title services. The company is quality focused and compliance driven, leveraging affiliations and partnerships with numerous technology sources and service providers. PAR services can be designed to fit many needs.

We want you to be well and thrive. Our benefits package includes:

  • Competitive compensation

  • Insurance coverage that includes medical, dental, vision and life insurance

  • Flexible spending account

  • Wellness program

  • 401(k) with employer match

  • Employee stock purchase program

  • Paid holidays and generous paid time off

  • Paid parental leave

  • Learning and development resources


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