SERVICE PROCESSORS NEEDED FOR OUR PREMIER CUSTOMER IN VENICE, FL - PLEASE EMAIL YOUR RESUME TODAY
Email resume directly to me at: [ Email address blocked ] - Click here to apply to AD17 - Insurance Claims Processor and reference the job "Service Processors"
Full time, temp-to-hire position
8:00 a.m. - 5:00 p.m. Monday - Friday
Pay Rate: $14.00/hr.
Researches disputed orders to determine source of error, correct problems and eliminate future problems by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Receives service calls from dealers or homeowners and notes information about problems with company products. Explores potential causes and solutions to problem to avoid service call or Return Merchandise Authorization (RMA), if possible.
Investigates sales orders to determine warranty status of products or other situations where company should be responsible for service or repairs.
Enters information regarding a request for service in computer system. Updates the dealers on the status of service calls and coordinates service calls with the service field reps.
Orders replacement or missing parts, if needed, for service calls.
Communicates with dealers and service representatives to receive information about disputed errors and scheduled service calls and to obtain necessary information to prepare replacement order, if necessary.
Enters replacement orders to correct errors, including information about original order, sales order number, job name and/or purchasing order number, attempt status and reason code.
Prepares and submits orders for reconditioning service for vinyl products under warranty.
Confers with multiple departments within company to resolve customer service issues involved in disputed orders, including Customer Service, Sales, Manufacturing, Production Scheduling, Transportation, Service, Warehouse.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Requires in depth knowledge of:
Products and parts with continual learning
Procedures including shipping procedures, RMA’s, production releases and service orders
AS400 computer application for service call entry, order entry, and retrieval
Familiarity with PC-based software, i.e. Microsoft Office
On-the-job training in RVI and Frontier
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Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Return Merchandise Authorization