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  • 333 Borthwick Avenue
    Portsmouth, NH 03801

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Patient Experience Concierge

Parallon • Portsmouth, NH

Posted 1 month ago

Job Snapshot

Full-Time
Healthcare - Health Services
Hospitality - Hotel

Job Description

Patient Experience Concierge – Portsmouth Regional Hospital – Full Time
 
Monday – Friday from 6am – 2:30pm and some Holidays
 
Parallon believes that organizations that continuously learn and improve will thrive. That’s why after more than a decade we remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.
 
 
 Job Summary – The Patient Experience Concierge is responsible for greeting and navigating patients/guests in registration lobby. Provide assistance to patients checking-in for services, and expedite patient flow. Navigate patient/guest flow in registration areas to ensure an overall positive customer experience.
 
You must be available to complete Onboarding and Training requirements.
•         Welcoming patient and family members in a professional manner
•         Contact the nursing staff for emergency medical needs and answer patient and visitor questions
•         Oversee the daily activities of the front desk and lobby areas
•         Greet patients upon arrival, and navigate patient flow
•         Assist with check in process; monitor patient registration tracker
•         Perform lobby rounding to ensure patients are kept aware of their wait time expectations
•         Encourage and assist with patient enrollment in the Patient Portal
•         Consistently provide patient flow updates to PTAC leadership
•         Assists in resolving real-time patient concerns
•         Give the customer the opportunity to tell you what they think in many ways at different stages in the visit
•         Interview incoming patients, his/her relatives, or other responsible individuals to obtain identifying and biographical information with insurance and financial information as needed
•         A minimum of 3 – 5 years of patient access, hotel, restaurant, retail, customer service experience required
•         Previous Patient Access experience preferred
 
 
We offer free parking, training support, competitive salary and excellent benefits to include several insurance package options for Medical, Dental and Vision; Paid Time Off for vacation, sick leave and holidays, Employer-paid Short Term Disability, Company matching 401K and more!

Parallon is an Equal Opportunity Employer (EOE), minority/ female/ veteran/ disabled, offering a great work environment, challenging career opportunities, and competitive compensation.
#ParallonBCOM

Job ID: 08648-163399
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