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Customer Service Representative

Aerotek • Novi, MI

Posted 2 months ago

Job Snapshot

Insurance, Pharmaceutical
Customer Service

Job Description

The Customer Service Representative will be handling inbound calls from any current, former and future patients or families. They will be responsible for handling inbound calls from patients that are looking to sign up to receive the client's mail order service and potentially purchase a prescription to be delivered. If the patient is a current or former member, the CSR will enter the patient's information into the clients proprietary system, Patient, and the required information, such as name, DOB, address, previous prescriptions, doctor, etc., for service will be prepopulated. The CSR is required to verify all information provided and change whatever is incorrect or out of date. Once the information is verified, the CSR will then ask for the patient's payment information, credit card, debit card, bank account, etc., and enter it into the system to be processed. The order will then be sent to the order processing department to be filled and mailed out to the patient. If the patient is new , the CSR will be responsible for working with the patient through a "New Patient Enrollment Form" and enter the information needed for service into the company system and process payments for service.

In addition to patient registration calls, the CSR will be responsible for entering refill requests and testing claims for proper authorization. The CSR will not type any prescriptions or work with them in detail. The CSR will verify the correct prescription number and then file a digital refill request. All prescription modification is done in the Order Fulfillment department in the back of the building. The CSR will not be responsible for making decisions on Prior Authorization's either. They will be checking to make sure the claim was processed and approved before entering the order for delivery.

All candidates must be available to work any 8 hr shift M-F from 8am-8pm as well as potentially working on Saturday from 9am-5pm. Once they are attached to a shift, it will not change without notice.

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Job ID: 6774649
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