Job Summary: Supporting customers as a part of the Customer Experience group.

Primary Responsibilities and Customer Service Duties: • Perform customer outreaches to collect customer experience data • Track, report, and escalate customer cases as needed according to our escalation policies • Analyze data to identify trends, potential causes, and potential solutions • Influence internal parties to collaborate and interact with Customer Experience • Facilitate necessary communication to resolve customer issues and requests • Document processes • Conduct onboarding meetings with new and expanding customers • Review contracts to ensure standardized components • Maintain accurate records in the case management system • Actively seek customer experience data via non-traditional resources such as accounting data, safety data, etc. • Other customer critical tasks assigned as needed