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Benefit Compliance Specialist (FT), Day

Dartmouth-Hitchcock Medical Center Lebanon, NH Full-Time
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Collects data, performs analyses, reports on findings, and otherwise assists with the coordination of requests under American’s with Disabilities Act (ADA) and other applicable employment laws, including but not limited to leaves of absence and workplace accommodations.

1. Educates, provide updates, guidance, and consultative advice to manage leaves and accommodations, resolve matters related to employee leaves and accommodations, and assist D-H members to anticipate future leave and accommodation planning and impacts.
2. Interprets, administers, and suggests appropriate revisions to HR programs and policies to ensure compliance with applicable federal and state employment laws, including but not limited to laws related to leaves of absence and accommodations (e.g., FMLA, ADA, USERRA, Pregnancy Discrimination Act, Workers' Compensation etc.).
3. Documents information and communications regarding leaves and accommodations, works to achieve consistent application of department's personal leave of absence policies, and implements HR practices and policies taking into consideration each department's business needs and legal requirements.
4. Is responsible for working with the third party leave, disability and accommodation services provider to manage leaves, disability claims and accommodations. Works with internal legal counsel where appropriate on legal issues pertaining to leaves and accommodations.
5. Engages employees, medical professionals, supervisors, and others as appropriate to address issues related to leaves and accommodations and to facilitate and administer an interactive process with employees about accommodation requests.
6. Evaluates requests for accommodations under the ADA or other applicable laws. Where appropriate, contacts the health care provider and internal medical resources to obtain further information or clarification on employee leave and accommodation cases.
7. Documents request for accommodation and the interactive process between the employee and D-H to determine the appropriate accommodation.
8. Performs other duties as required or assigned.

Minimum Qualifications:

  • Bachelor’s degree with 5 years of directly related experience including demonstrated ability regarding handling of employee relations issues involving relevant employment laws, such as the ADA, FMLA, USERRA, and others.
  • Demonstrates excellent oral and written communication skills and excellent interpersonal relationship skills,
  • Demonstrates excellent attention to detail. 
  • Demonstrates an effective ability to maintain strict confidentiality of information handled.
  • Demonstrated ability to problem solve complex employee relations issues.
  • Demonstrated ability to multi-task, including the ability properly prioritize and complete work within deadlines with limited supervision.
  • Must demonstrate excellent judgment, including an effective ability to identify when guidance may be necessary from management, internal counsel, or others.

Required Licensure/Certification Skills:

  • None


Recommended skills

Workers' Compensation
Uniformed Services Employment And Reemployment Rights Act
Family And Medical Leave Act Of 1993
Industrial Relations
Decision Making
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Job ID: PGM-CC-7911_200000LO


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