Volt Workforce Solutions is partnering with an aerospace company in search of a dynamic Inside Sales Representative.
SUMMARY: Responsible for supporting customers by generating incoming orders and providing follow-up information. Answers questions regarding existing and new orders; status of order, price and delivery to customers.
Support assigned customers by telephone, taking and reviewing incoming orders and providing answers to existing orders. Accesses customer portals and updates and reconciles portals where needed.
Interfaces with our Engineering or other internal departments on questions asked by his/her customers on special programs, parts for sampling, etc.
Book orders through our ERP and MRP systems. Sends out copies to customers, attaches a copy to the original order and puts in file; when shipper is received, files in closed file.
Proactively contacts customers to generate orders within assigned territory.
Provide customer orders forecast for assigned territory including product breakdown.
Develop and maintain customer return activity reporting.
Inform customers and Field Representative of delivery schedule and deviations on a timely basis.
Interfaces with Accounting in regard to customer’s with “Orders on Hold” and “Letters of Credit”, etc.
Coordinate activities with Regional Field Sales Managers.
Coordinate with Sales and Marketing regarding questions on customer agreements and pricing.
Handles customer interface on Sales Order status.
Maintain a customer contact log outlining general subject and result of contact, i.e. follow-up.
Responsible for promoting and abiding by the HSE rules and policies.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Education and/or Experience: Associate’s degree in Business Administration plus three to five years related experience or equivalent combination of education and experience.
Language Skills: Ability to read and comprehend instructions, correspondence and memos. Good verbal skills with ability to effectively present information to customers, managers and other employees of the organization.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Have the ability to calculate percentages. Have the ability to draw and interpret bar graphs.
Computer Skills: Working knowledge in DOS, Windows and software data packages using Word and Excel. Have experience in producing spreadsheets for reports, presentations and planning. Knowledge MRP and HP system is desirable.
Problem Solving: Ability to define problems collects data, establish facts and draw valid conclusions. Demonstrate problem solving techniques, use technical resources, analyze alternatives and research issues.
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