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Customer Service Representative II

Russell Tobin & Associates Wichita, KS Full-Time
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Responsibilities:
  • Customer Service: Taking and servicing orders, answering questions and supporting processes that enable the business to deliver impeccable customer focus and outstanding service to Protein customers.
  • Customer service experience required.
  • Candidate must be able to multitask. Will have multiple customer calls and will need to look into the information to supply correct feedback. May have up to 30 customers at one time.
  • SAP or Salesforce would be a plus but not required.
  • This role will be responsible for ensuring that orders are addressed in a timely and professional fashion while working in a cross functional environment to enable quick and efficient processes of support.
  • Support senior customer service team members with day to day issues.

Required Experience: 

  • High School Diploma
  • Experience with order modifications
  • Possesses a basic understanding of customer service practices and procedures.
  • Sound judgment and decision making skills.
  • Strong oral and written communication skills.
  • Ability to problem solve.
  • Ability to adapt and learn in a changing work environment.
  • Team work and a positive attitude is a must.
  • Knowledge of Microsoft Office Products.
  • Must have dependable internet connection during work from home timeline.
  • Must be able to work on multiple issues at one time and follow back up accordingly
  • Must be able to work from home with minimal distractions and train remotely.
 

Recommended skills

Adaptability
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Job ID: 279872

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