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Compliance Specialist Regulatory (00042 & 00047) job in Helena at State of Montana

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Compliance Specialist Regulatory (00042 & 00047) at State of Montana

Compliance Specialist Regulatory (00042 & 00047)

State of Montana Helena, MT (On Site) Full-Time
The Public Service Commission seeks a compliance professional to aid our agency with consumer relations and regulatory oversight with the water and sewer program, telecommunications, and transportation to ensure compliance with essential industries within Montana to ensure fair prices, responsible business practices, and reliable services for Montana customers who rely upon them. This position offers a unique opportunity to work with an innovative state agency. The successful candidate will join our Regulatory team of professional staff who find the work to be interesting, meaningful, and critical to our agency's goal of serving the citizens of Montana extraordinarily well.

Duties:

Responds to consumers via phone, e-mail, mail, online, or in-person and negotiates and resolves disputes between regulated companies and their customers.

* Facilitates public comment and access to Commission proceedings.
* Researches, interprets, and audits utility compliance with state laws, administrative rules, utility tariffs, and commission and utility policies.
* Assesses and prepares reports of consumer assistance requests, including findings and resolution.
* Recommends corrective actions for violations of laws, rules, tariffs, or policies.
* Prepares reports and recommendations regarding disposition of dockets.
* Implements commission-delegated authority to act on applications.
* Processes registrations and insurance compliance documents.
* Coordinates with legal staff on docket process and matters of noncompliance.
* Examines and evaluates compliance with regulations for standard water and sewer rates.
* Audits supporting financial information.
* Analyzes compliance with regulations on operating ratio-based ratemaking.
* Evaluates testimony or comments from intervenors and the public and prepares reports with recommendations based on findings.
* Examines, evaluates, and makes recommendations regarding approval of interconnection agreements between incumbent local exchange carriers and competitive carriers.
* Monitors and evaluates the use of numbering resources by telecommunications carriers. Cross-trains with and provides backup coverage for front desk receptionist, document processing commission meetings, and other administrative support as needed.

Application and Selection Process

This position is open until filled and applications will be reviewed weekly. Selection procedures to be used in evaluating applicant's qualifications may include but are not limited to: an evaluation of education, training, and experience; a phone interview, a structured oral interview; successful candidates will be subject to background and reference checks.

Required Application Materials

A completed Montana state application, a cover letter, and a resume detailing relevant work experience including employer, dates of employment (month & year-start & end), and reason for leaving, and supplemental questions:

1. Please describe how you would handle a consumer assistance call where the caller is very upset and frustrated, and our jurisdiction over the topic is either non-existent or limited.

2. Please describe your knowledge and experience with research methods, data analysis, and report writing.

Special Information: If successful candidates wish for part-time employment of 20 hours a week, one position may be offered as part-time status.

Ideal Candidate

Our ideal candidate has compliance and customer service experience with a desire to help others. This candidate is a self-starter who continually seeks opportunities to assist Montanans and works with consumers and utilities to ensure adequate service. The ideal candidate will have a strong work ethic, strong interpersonal skills, positive attitude, and commitment to high standards of professional integrity. If you enjoy problem solving, thrive in a supportive and collaborative environment, and jump at the opportunity to seek new challenges, the Public Service Commission may be the place for you!

We offer a comprehensive benefits package, pay for performance, comfortable office (no cubicles), and training opportunities. The PSC will reward your contributions with competitive compensation and generous benefits including, but not limited to: paid vacation, sick leave/holidays, health coverage, pre-tax spending accounts, retirement plans, and Public Service Loan Forgiveness.

About the Organization

The Montana Department of Public Service Regulation (DPSR) is a small state agency with a big impact. We are headed by 5 elected commissioners (the Commission) representing every region of beautiful Montana. Commonly referred to as the Public Service Commission (PSC), our agency is staffed by a team of approximately 30 professionals in the Legal, Regulatory, and Centralized Services Divisions. The PSC is responsible for supervising monopolistic industries within Montana to ensure fair prices, responsible business practices, and sustainable, reliable service for the Montana customers who rely upon them. Regulated industries currently include privately held power, water, sewer, telecommunications, sanitation, and certain commercial transportation providers. The PSC also plays a vital role in railway and pipeline safety. Our team includes seasoned leaders with expertise and institutional knowledge coupled with newly elected commissioners with innovative ideas for the organization. Learn more about the PSC at (psc.mt.gov).

Employees enjoy a personable work environment. Staff members are encouraged to cross-train with other positions, affording themselves the opportunity for diversified professional experiences and advancement. The PSC provides ample parking in a private parking lot immediately adjacent to our ground-floor office space, and the building is conveniently located between two of Helena's least congested thoroughfares - making the drive, walk or ride to work quick and easy.

About the Community - Helena

The Public Service Commission makes its home in the city of Helena. Helena is located in Lewis and Clark County, situated less than three hours from Yellowstone National Park and just over three hours from Glacier National Park. Helena is both the capital of Montana and the county seat for Lewis and Clark County. Helena is known as the Queen City of the Rockies and has a rich history originating from a gold rush boom that fueled the development of the beautifully preserved Victorian architecture that makes up the city's historic district. Helena's community life in the City is abundant and alive with theaters, museums, fairs, rodeos, and art centers. The Helena area has a robust public school system, and is proudly home to Carroll College, a private liberal arts institution and Helena College, a two-year public satellite location of the University of Montana.

Being ideally located for outdoor enthusiasts near the wide Missouri River and the rugged Rocky Mountains, Helena provides opportunities for hunting, fishing, swimming, camping, water-skiing, and boating. Downtown Helena offers access to the second largest city park, second to New York's Central Park, with 1738 acres of open and undeveloped parkland, including Mount Ascension Park and Mount Helena City Park with more than 90 miles of hiking, running, and biking trails Learn more about moving to and/or living in Helena, Montana here.

About Montana

Living in the great state of Montana brings great opportunity! Montana has several local nicknames that speak to what you can expect, including "Big Sky Country" and "The Treasure State", and slogans that include "Land of the Shining Mountains" and more recently "The Last Best Place". Overall, Montana is populated by just over 7 people per square mile, meaning traffic jams are essentially nonexistent - except when summer tourists fill our parks or an occasional herd of animals blocks a road.

Montana contains numerous mountain ranges in the western half of the state, while vast prairies and badlands are predominant in the East. Montana is comprised of seven large city districts: Billings, Bozeman, Butte, Missoula, Great Falls, Helena, and Kalispell. Many nearby towns provide abundant opportunities for small town living.

The economy is primarily based on natural resources including ranching, grain farming, oil, gas, coal, hard-rock mining, and logging. The health care, service industry, and government also add to the state's economy. The state's fastest-growing industry is tourism. Nearly 13 million tourists annually visit Glacier National Park, Yellowstone National Park, Beartooth Highway, Flathead Lake, Big Sky Resort, and other Montana tourist attractions.

Knowledge, Skills and Abilities (Behaviors):

Required for the first day of work:

* Knowledge of research methods, data analysis, and report writing.
* Knowledge of customer service principles and practices.
* Strong organizational, analytical, investigative, and problem-solving abilities.
* Excellent verbal and written communication skills.
* Excellent customer service and phone acumen.
* Microsoft Office Suite platforms including Excel, Word, Outlook, and PowerPoint.
* Flexibility, impartiality, and attention to detail.
* Ability to quickly become highly proficient in the effective use of the Department's electronic case management software platform.
* Ability to maintain positive attitude and function effectively even dealing with strict deadlines, unexpected changes, upset customers, or other potentially stressful situations.
* Ability to work independently and with a team.
* Ability to build and maintain good interpersonal relationships with work associates and internal and external constituencies.

Minimum Qualifications (Education and Experience):

* Associate's or bachelor's degree and three years of job-related experience.
* Related combinations of education, training, and experience may be considered.
* Preferred experience with consumer relations or assessing compliance with state or federal regulations.

Recommended Skills

  • Administration
  • Analytical
  • Attention To Detail
  • Auditing
  • Communication
  • Consumer Relationship Systems
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