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Remedy Administrator

Compugain Corporation Washington, DC Contractor
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Remedy Administrator
145 N Street NE, Washington, DC 20002.
C2H (6 months with extension).

Job Description:
• Monitor and manage the operating systems supporting the Remedy servers.
• Provide Tier 3 level support for the ITSM Remedy solution; troubleshoot and resolve problems.
• Execute daily battle rhythm activities, monitor and resolve ticket queues, and monitor backup and system logs.
• Manage support user permissions, and functional roles.
• Manage support groups and group membership.
• Create incident, change, and task templates as required.
• Create, change, update requested reports.
• Create and manage user documentation and provide user training as necessary.
• Collaborate with members of project teams to ensure successful, technically sound projects which are completed on time and on budget

Required Qualifications:
• Hands-on understanding and skills in administration and support of BMC Remedy ITSM
• Hands-on experience with BMC Remedy Smart Reporting
• Experience producing system level reports, and reporting status to management and customers.
• Experience resolving BMC Remedy problems
• Experience establishing goals and meeting project plan objectives
• Excellent communication skills
• Customer interface experience
• Excellent teamwork skills

Desired Qualifications:
• ServiceNow knowledge, training or experience
 

Recommended skills

Reports
Templates
Management
Administration
Software Documentation
It Service Management
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Job ID: 19-02383

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