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Collections Representative

Kforce Finance and Accounting Stevens Point, WI Contractor
Competitive
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Job Details Company Overview

RESPONSIBILITIES:

Kforce is working with a client in Stevens Point, WI who is looking for a Collections Representative. Job duties include:
  • Collect delinquent loans on a timely basis by working with customers to bring accounts current within department policy and procedure, and maintain department goals while delivering an exceptional customer experience during every interaction
  • Collect delinquent accounts at department and compliance standards
  • Contact delinquent loan customers daily by telephone via the auto-dialer and/or dial directly to resolve delinquency issues; Plus, handle incoming calls from account holders or colleagues
  • Document all conversations, information, and account changes via the system to ensure a complete and accurate record of the delinquency and its resolution
  • Meet department goals for delinquency resolution by contacting and resolving the greatest number of customer issues to reduce bank risk
  • Submit referrals to the proper departments to resolve issues related to misapplied payments forced place insurance, escrow inquiries, etc.

REQUIREMENTS:

  • Attention to detail
  • To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Recommended skills

Insurance
Collections
Loans
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Job ID: FAEQG1894916

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