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  • San Antonio, TX 78216

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Customer Accounts and Billing Representative

Kforce Finance and Accounting • San Antonio, TX

Posted 1 month ago

Job Snapshot

Contractor
Competitive
Energy - Utilities - Gas - Electric
Finance

Job Description

RESPONSIBILITIES:

Kforce's client is looking for a Customer Accounts and Billing Representative for a long-term contract opportunity in San Antonio, Texas (TX). Duties Include:
  • Provides assistance to energy customers with information regarding customer accounts
  • Processes orders to satisfy customer requests, researches billing related issues, assesses charges for service connections and works emergency Call Duty
  • Serves as a resource in the investigation and resolution of issues related to customer billing and collection of accounts receivable, including research and analysis of gas, electric and non- commodity accounts, products, services and collection activities
  • Keeps records of customer interactions and transactions, recording details of inquiries, complaints and comments as well as actions taken
  • Checks to ensure that appropriate steps were made to resolve customers' concerns
  • Arranges for billing
  • Refers unresolved customer grievances to designated departments for further investigation
  • Contacts customers to respond to inquiries or to notify them of any past due or uncollected items
  • Resolves customers' service or billing complaints by performing activities such as refunding money and adjusting bills
  • Analyzes information and evaluates results to choose the best solution to solve problems
  • Reviews account for historical transactions
  • Obtains and examines all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills
  • Performs other duties as assigned

Job Requirements

REQUIREMENTS:

  • High School diploma or GED
  • Experience using SAP
  • Ability to effectively communicate both written and oral
  • Proficiency in MS word, Excel, PowerPoint and Outlook
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Job ID: FAWQG1813300
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