Sinclair Digital Agency (“DataSphere”) is a leader in online and mobile marketing for local businesses. The company has developed a turn-key, integrated, marketing automation platform that has helped tens of thousands of small businesses throughout the country. DataSphere’s complete marketing solution includes a custom website, HD video, geo-targeted advertising campaign as well as a sophisticated customer relationship management platform, all available at an extremely affordable price. In addition, the company runs LocalSaver™, a marketplace featuring the largest range of local coupons and other savings opportunities. DataSphere is headquartered in Bellevue, WA.

DataSphere is looking for One-Call Customer Support Advisors to work in our Bellevue, WA office. You will play a crucial role for small businesses across the U.S. A One-Call Customer Support Advisor will exhibit a strong commitment to fully resolving customer issues and requests in a single interaction while maintaining a high level of professionalism and customer service. The ideal candidate will be energetic, empathetic and solution-oriented while providing in-depth marketing consultation to a wide variety of small and medium sized business owners.

Key Responsibilities:

• Phone and Email Communication - Understand, communicate and demonstrate DataSphere's value and services to our customers in a consultative manner to ensure we have exceeded and fulfilled all requirements
• Problem Solving - Take ownership of a customer’s issue and completely resolve in a manner that meets DataSphere’s business objectives with empathy
• Multi-Tasking - Respond to all customer calls and emails within assigned service levels and with a sense of professionalism
• Team Work - Utilize management and other departments to provide exceptional customer experience through best practices
• Individual Output - Meet defined department goals and activity metrics. Display a goal-oriented work process for creating solutions to ensure customer happiness
• Retention – Save accounts through conversations with customers that may involve collection of payments

Key Competencies:

• Problem Solving
  • Provide business-appropriate solutions for customers by utilizing various forms of marketing and performance information
  • Holistically understand and solve customer concerns in one interaction
• Accountability
  • Take responsibility for actions, learn from experiences and discover issues to be improved
• Initiative
  • Understand daily tasks and take action without being asked or required to
  • Act proactively and achieve team and individual goals beyond job requirements
• Judgment
  • Select effective approaches to solving customer issues based on available information/tools and DataSphere objectives
  • Perceive the impact and implications of decisions

Desired Skills and Experience:

• 2-4 years of customer service experience
• Strong attention to detail and a passion for creating solutions to ensure customer happiness
• Exceptional verbal and written communication skills
• Ability to prioritize and manage multiple responsibilities  
• Ability to de-escalate situations with a calm, thoughtful and solution oriented negotiation
• Excellent individual workload and time management
• Bachelor’s Degree preferred