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Guest Experience Ambass I job in Branson at Welk Resorts

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Guest Experience Ambass I at Welk Resorts

Guest Experience Ambass I

Welk Resorts Branson, MO Full Time
SUMMARY:The Guest Experience Ambassador I (GEA I) is responsible for creating an exceptional experience to all guests of the Branson Preview Center, through the amenities and services of the operation.  The GEA I must be able to communicate effectively, work diligently, and maintain functionality, comfort, cleanliness, and safety of his/her assigned zones (4-5). This is a full-time position.Essential Functions:
  1. Work with internal and external clients in a courteous and professional manner.
  2. Maintain all guest amenities areas in zones 4-5, with keeping a clean and efficient environment
  3. Monitor Kids Play area, while providing exceptional care to kids play attendees
  4. Record Kids Play guest logs, and manage liability waivers
  5. Prepare, stock, and inventory guest amenities areas for day-to-day operations.
  6. Provide assistance to Sales staff on new owner advantages (i.e. champagne pops, etc.)
  7. Practice diligence in financial stewardship and personal responsibility/accountability.
  8. Perform all other tasks, as assigned. 
Job Specifications:
  1. QUALIFICATIONS: Role requires total responsibility management and diligent record keeping (liability forms, inventory, order forms, etc.). Physical demands: must be able to lift 40 lbs. Flexible schedule required. Must be CPR trained.
EDUCATION: High school diploma or general education degree required (GED) . Some college or 1-2 years of customer service experience preferred.TECHNICAL COMPETENCIES: Must possess knowledge of general computer skills. Experience with excel preferred. Must be proficient in handling IOS applications, for guest data management.EXPERIENCE: Customer service experience strongly desired. 
 

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Job ID: GUEST03473

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