Ascend is seeking motivated students to join IT Field Support teams in our Chocolate Bayou manufacturing location. Interns will help run Service Desk operations during a 6-12 month, hands on internship. Interns will have the opportunity to apply functional skills and safety principles in a manufacturing environment while working on projects under the guidance and assistance of experienced team members. These projects may include process improvement, identifying and troubleshooting issues and/or updating procedures. Through these hands on experiences, interns will further develop their skill set and build relationships with IT professionals.
To be eligible, candidates must be enrolled in an accredited college or university and preferably with a 36 semester hours in a Computer Science or related discipline. They must be in good academic standing and have a cumulative GPA of 3.0 or higher.
This position requires strong interpersonal skills and drive for customer satisfaction. The successful candidate must be able to follow direction, ask for clarification, demonstrate business aptitude, solid analytical and problem solving skills. They must have good written and verbal communication skills, and be able to learn and adapt with new technologies.
Successful completion of the internship program will follow with a presentation to the team and fellow interns. The presentation will include an overview of what the intern learned from the program, the projects worked, and the intern's overall experience.Key Responsibilities
Knowledge, Skills and Abilities
- Act as initial contact for all customer support requests relating to hardware and software, telephone, network, operating systems, printing, and Internet access problems
- Answer help desk phone, take the first level corrective action
- Assist with problems and schedule sessions to address technical issues reported by customers. Escalate problems appropriately.
- Record, track and document problem resolutions
- Follow up to ensure problem resolution
- Perform testing to ensure changes meet customer needs
- Provide technical and administrative support for systems and related applications and services
- Install, configure, and support workstations and laptops (Windows 7) as well as network printers
- Perform Asset management via serial number or service tag
- Perform Printer/copier maintenance
- Perform Mobile device troubleshooting
- Perform other duties as assigned by supervisor
- Customer service experience preferred
- Ability to diagnose and resolve onsite and remote PC related computing problems
- Demonstrated proficiency with Microsoft Operating Systems, Microsoft desktop applications and Adobe suite of products
- Experience with simple network design & support (cable patching, port moves)
Employees in this position must possess mobility to work in a standard office setting and to use standard office equipment, including a computer; stamina to sit or stand and maintain attention to detail despite interruptions; may occasionally lift/carry/push/pull up to 25 pounds; may require occasional walking, climbing, stooping, crouching, and/or bending; and vision to read printed materials and a computer screen, and hearing and speech to communicate in person and over the telephone. May require the ability to travel by air or auto. May require the use of personal protective equipment such as safety glasses, safety shoes, and shop coat.Skills Summary:About Us:
Ascend Performance Materials is the premium provider of high quality chemicals, fibers and plastics. With world scale integrated manufacturing facilities we are able to develop new products from our core technologies, and provide flexibility to respond to the expanding needs of customers. Ascend has global sales and distribution facilities across the globe and six manufacturing facilities globally. As a privately-held company, our people do big things and make big decisions, often much earlier in their careers than at larger companies. Ascend Performance Materials offers team members the opportunity to contribute in big, meaningful ways-all within a stable and growing business.Why work at Ascend?
Our vision is to be the recognized leader in the nylon 6,6 value chain, creating new possibilities with PA66 for everyone, everywhere, every day. We achieve that through living our Ascend values.We care
. We operate safely with high integrity for our employees, our customers and our communities. Our people are our greatest assets, and our Total Rewards Program extends beyond traditional benefits to include access to on-site medical clinics at our U.S. facilities, a global wellness rewards program and Performance Matters, an employee-driven recognition plan. Our Commitment to Zero demonstrates our belief that is it possible to operate with zero personal injuries, zero process safety incidents and zero environmental releases. And the Ascend Cares Foundation, led by Ascend employees, supports Ascend families in times of need, provides inspiring opportunities for community engagement and facilitates community leadership.Customer-focused
. We exist for our customers; they drive our actions. Their success is our success. Our plastics and chemicals are building blocks that help make everyday essentials safer and more sustainable, and we constantly strive to develop new and innovative products to meet the future needs of our customers. And that customer focus doesn't only apply to the marketplace - it also applies to how we treat our colleagues and our fellow community members.Better every day
. We invest in our people and our processes to improve every day. A2E, our continuous improvement program, guides the way we do business. And this way of problem solving applies not only to our manufacturing practices but also to our commitment to developing our people. You'll see it during your career at Ascend in our leadership development, skills training and mentoring programsAgile
. We think broadly and lead proactively in a constantly evolving organization and industry. Agility doesn't mean simply working quickly - it means critical thinking, creative problem solving and novel approaches to everyday challenges.One Ascend
. All together, with a common set of goals and an eye toward the future. We don't accept silos. We look for ways to share across departments, sites and geography. This means you won't be boxed into a single role at Ascend - you could get the chance to work with teams across the globe to improve the way we serve our people, our customers and our communities.
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws.
- Asset Management
- Attention To Detail
- Audio Equipments