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Account Research Specialist

WOW! Internet Phone Cable West Point Full-Time
$47,307.00 (Careerbuilder est.)
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Account Research Specialist

Reports to: Supervisor, Collections

FLSA Status: Non -- exempt

Department: Account Research/Business Operations


This position is responsible for financial balancing and reconciliation of payments, Sox Audits and billing/customer account issues.

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

  • Utilize Business Object reports and Vesta data feeds to ensure proper posting of payments
  • Respond to escalated customer account issues, meeting customer expectations and WOW's customer service standards
  • Handles all inquiries regarding misapplied/unposted payments and customer refunds
  • Responsible for applying all check reversals & chargebacks to customer accounts
  • Responsible for posting of payments mailed to the office as well as rejected items from lockbox
  • Track and process accordingly bankruptcy paperwork received
  • Adjust accounts as needed for returned equipment
  • Post wire payments to business accounts that wire funds directly to WOW
  • Post CMI payments that are received in the CMI system and the Adjustment Agency payments within USHA
  • Prepare reports for processing of expired/rejected credit card payments and return checks
  • Performs all other duties as assigned by Manager


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



  • High school diploma required, with college level coursework in a related business field preferred

Experience/Skills Needed:

  • Minimum of 1-2 years of related experience in billing and customer service
  • Excellent communication and customer service skills
  • Good analytical and problem-solving skills

Computer Skills:

  • Excellent computer skills including MS Office

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • regularly required to talk and hear
  • required to use hands to type, handle objects and paperwork
  • required to reach and hold on to items at chest level or reach above the shoulder
  • required to use close vision and be able to focus
  • some travel may be required

WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/ Religion/Gender Identity employer


Recommended skills

Balancing (Ledger/Billing)
Computer Literacy
Customer Service


CareerBuilder Estimated Salary

This estimation is based on Job title, Industry, Location and Skills
Avg. Yearly Salary
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Job ID: 193560


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